Program Manager

Key Responsibilities

• Understands client objectives and incorporates objectives into program service goals
• Ensures that PharmaCord executes program services in compliance with contracted service level
• Accountable for management of client service request queue (Both completion and work in progress)
• Responsible for the implementation and on-going management of client-specific business rules
• Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service
• Evaluates data and providing actionable insights that drive the Program forward consistent with client objectives
• Monitors and provides weekly updates on items impacting program financial forecast
• Prepares activity summary for the development and review of client monthly invoices
• Selects, hires, trains, and develops team members
• Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities
• Partners with HR to ensure program staffing levels are achieved at all times
• Works proactively with Human Resources to develop a steady pipeline of candidates
• Drives training, development, and retention of team
• Prepares, reviews, analyzes client specific operational results
• Primary responsibility for the preparation of client business review meetings with operational metrics and data insights
• Point of contact for program/operational queries and issue resolution
• Affirms client reporting of Adverse Events/Product Complaints received are reported in accordance with client work instructions
• All other duties as assigned

Qualifications

• 5+ years of experience in the healthcare industry is required
• Bachelor’s degree is strongly preferred; Master’s degree is preferred
• Previous personnel/team management experience is required, experience managing managers is a plus
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous experience leading customer service teams is a plus