Program Manager

About the role

We are seeking an experienced Program Manager with strong Retail Domain Knowledge to lead strategic initiatives across merchandising, item management, supply chain, eCommerce, omnichannel, and retail platform modernization programs.

Responsibilities

• Lead multiple retail technology programs from initiation through deployment.
• Define program scope, objectives, milestones, KPIs, and success criteria.
• Develop and manage program roadmaps, budgets, resource plans, and schedules.
• Drive program governance, executive reporting, risk management, and stakeholder communication.
• Track dependencies across multiple teams and business functions.
• Partner with retail business stakeholders to understand current and future business processes.
• Support initiatives across:
  • Item Management / Item File
  • Merchandising Assortment & Shipper Management
  • Supply Chain & Replenishment
  • Order Management Systems (OMS)
  • Delivery Management
• Lead Agile delivery teams and ensure successful sprint execution.
• Facilitate planning sessions, backlog reviews, sprint reviews, and release planning.
• Manage vendor teams, offshore teams, and third-party partners.
• Ensure adherence to quality standards, compliance requirements, and architectural guidelines.
• Drive continuous improvement initiatives and operational excellence.
• Act as the primary interface between business and technology teams.
• Present program status, risks, and mitigation plans to senior leadership.
• Coordinate across Product Owners, Architects, Developers, QA, Operations, and Support teams.
• Build consensus among diverse stakeholder groups.
• Lead cloud migration and modernization initiatives.
• Support legacy-to-next-generation platform transitions.
• Drive adoption of scalable architecture patterns and automation.
• Ensure successful deployment and post-production stabilization.

Requirements

• 10+ years of experience in program/project management.
• Bachelor's Degree in computer science or equivalent experience.

Skills

• Product Management
• Project Management
• Supply Chain Management
• Scrum
• Risk Management
• Application Migration
• Merchandising
• Digital Transformation

Pay

Compensation range: $88,000-$132,000 (Bentonville, Arkansas).

Benefits

• Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires), and 10 paid holidays.
• Eligible for paid bereavement leave and jury duty.
• Eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
• Medical, dental, and vision insurance for employees and dependents residing in the US.
• Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.
• Option to purchase additional voluntary short-term disability benefits.
• Eligible to participate in a Health Savings Account (HSA) and Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines.
• Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
• Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires) and are eligible to participate in the Company’s 401(k) program with employer matching, plus medical, dental, and vision insurance.
• Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires).
• All US employees working in states or localities with more generous paid sick leave benefits will receive those benefits.