Program Manager

Key Responsibilities

• Own the Visual Design team's program calendar, sprint cadence, and intake process for new work requests.
• Maintain and communicate the master project tracker across all active design initiatives, including status, owners, blockers, and ETA.
• Coordinate milestone reviews, critique sessions, and sign-off checkpoints with stakeholders across Product, Marketing, Engineering, and Brand.
• Track creative deliverable pipelines (e.g., UI components, brand assets, motion design, campaign creative) and surface risks early.
• Serve as the primary operational liaison between the Visual Design team and partner teams including Product, Engineering, Marketing, and Content.
• Facilitate handoffs of design assets and ensure downstream teams have what they need, when they need it.
• Coordinate with Brand and Marketing on campaign timelines, creative deadlines, and asset delivery schedules.
• Manage dependencies between design and development, flagging spec gaps or approval delays that could impact build timelines.

Stakeholder Engagement & Reporting

• Prepare and deliver weekly/bi-weekly design program status updates for design leadership and key stakeholders.
• Produce roadmaps, capacity snapshots, and delivery forecasts that inform planning and resourcing decisions.
• Drive retrospectives and continuous improvement conversations around how the team takes on and completes work.

Process & Tooling

• Maintain and improve program management tooling (e.g., Jira, Confluence, Asana, Figma project views) to give the team visibility into work in flight.
• Establish lightweight but effective governance for design request intake, prioritization, and escalation.
• Document and socialize team processes to ensure consistency as the design organization scales.

Required Qualifications

• 5+ years of program or project management experience, with at least 2 years embedded in or closely supporting a design, creative, or UX team.
• Demonstrated track record managing multi-workstream creative programs with competing deadlines and multiple stakeholders.
• Strong fluency with design workflows, creative review processes, and asset delivery pipelines.
• Proficiency with program management tools: Jira, Confluence, Asana, Smartsheet, or equivalent.
• Working knowledge of design tools (e.g., Figma, Adobe Creative Suite) at a level sufficient to navigate projects and understand deliverable types.
• Exceptional communication skills written, verbal, and visual with the ability to translate between designer and non-designer audiences.
• Highly organized, proactive, and comfortable operating in fast-paced, ambiguous environments.

Preferred Qualifications

• Previous experience supporting Brand, Marketing Design, or Product Design organizations.
• Familiarity with design systems and component library workflows.
• Experience working with distributed or globally dispersed creative teams.
• PMP certification or equivalent program management training.