Program Manager

About the role

Super Micro Computer, Inc. is currently seeking a Program Manager to join our HQ located in San Jose, CA. The ideal candidate will serve as an individual contributor to support system product managers for material preparation operations during server product development process.

Essential Duties and Responsibilities

• Manage 3PL relationship
• Analyze FSL network cost structure and capacity utilization
• Optimize inventory levels and flows
• Develop a planning model to support inventory needs
• Collaborate across departments to establish project requirements, specifications, and deliverables
• Devise Service Processes and oversee their implementation within the organization
• Define escalation pathways related to project timelines and process enhancements
• Engage with cross-functional teams to guarantee customer satisfaction and timely issue resolution
• Stay abreast of emerging business needs and collaborate with stakeholders to deliver relevant products and services
• Develop a strategy for logistics planning and coordinate with vendors to achieve departmental sustainability
• Supervise project execution, ensuring adherence to safety, quality, and regulatory standards
• Identify potential risks and create risk mitigation strategies to minimize disruptions to the project schedule and budget
• Evaluate and manage changes in project scope, ensuring proper documentation and approval procedures are followed
• Establish and maintain comprehensive project documentation

Qualifications

• Bachelor's degree plus a minimum of 3 years of experience in computer systems or equivalent expertise
• Familiarity with Technical Services and related professional services
• Previous experience in roles such as Project Manager, Production Manager, or with large-scale Hybrid support organizations
• A deep understanding of Service infrastructures and support models
• Proficiency in Windows, Linux, Networking, and virtualization is essential
• Fluent in English, including speaking, writing, and presentation skills
• Strong organizational and communication abilities

Pay

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Benefits

Supermicro offers a comprehensive benefits package, which includes:

• Health insurance
• Retirement plans
• Flexible work arrangements
• Professional development opportunities

Equal Opportunity Employer

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.