Program Manager

Tasks & Responsibilities

• Serve as the Contactor’s primary point of contact with the government and manage all contract operations at the Headquarters level.
• Manage contractor program and project teams for optimal program effectiveness.
• Provide operational expertise and oversight of the Program Management Office (PMO).
• Direct and manage PMO actions for day-to-day TAP functions to ensure all contract requirements are met.
• Conduct command level briefings to government personnel and TAP stakeholders.
• Implement and provide guidance to PMO staff on TAP policies and processes.
• Collect, analyze, and deliver centralized reports.
• Ensure staffing of all sites.
• Maintain the VOW/CRS compliance and all TAP files.
• Lead continuous process improvement efforts.
• Initiate immediate reach back to corporate assets.
• Plan and accomplish goals.
• Achieve TAP quality, cost, and availability goals.

Required Skills, Education, Experience & Abilities

• Master’s degree in business administration or related field.
• Project Management Professional (PMP) certification (current and verifiable).
• Program Management Professional (PgMP).

Required within six (6) months of hiring. A minimum of five (5) years of relevant experience, which must have been obtained within the last fifteen (15) years, in the following areas:

• Managing large scale global operations in organizations with 200 or more employees and supporting large robust dispersed customer bases.
• Tailoring, implementing, and modifying proactive and responsive customer satisfaction practices serving a diverse customer base.
• Assessing and implementing emerging technologies or business practices that increase efficiency, improve customer service, and decrease cost.
• Utilizing data analytics to develop status reports, decision points, and inform future processes.
• Strategically communicating and marketing program objectives, benefits, and results to customers and stakeholders.
• Analyzing Government regulatory guidance to inform day-to-day operating practices and management decisions.

Applicants must successfully undergo a background investigation (National Agency Check).

Must be U.S. Citizen.

Preferred Qualifications:

• Strong working knowledge of TAP and program requirements.