Program Manager

Nature of Duties

• Manage the development and implementation process of the customer’s products and services involving departmental teams focused on the delivery of new or existing products.
• Serves as liaison between the company and the client during a project ending with the installation and acceptance of capitalized equipment, enterprise software systems, or system integration or consulting projects/engagements.
• Ensures customer satisfaction of information technology solutions by managing the details of overall project schedules, budgets, and deliverables.
• Ability to interact daily with customers and support departments while maintaining a professional productive relationship.
• Research accounts daily to inform customer on the status of their product. Be prepared for questions that the customer may have and supply them with every option available.
• Plan and direct schedules/forecasts. Maintain accurate backlog by Customer.
• Perform a wide variety of tasks related to the support of customers’ requirements and solving problems while maintaining profitability and cost savings.
• Interface frequently with manufacturing to assist in improving processes resulting in cost savings.
• Monitor the project from purchase order initiation through delivery ensuring completion of the product on schedule and within budget constraints.

Education and Experience

• Bachelor's degree in Business/ Accounting /Finance
• 0-2 years proven work experience
• Experience in the Electronics Manufacturing of PCBs and system level assemblies a plus.
• Excellent communication skills.
• Absolutely must be effective in planning and prioritizing activities as needed to accomplish tasks in a timely manner based on customer needs.
• Proven track record of negotiating contracts and prices.
• Strong excel skills including VLookups is required