PROGRAM MANAGER

About the role

Resources for Human Development is seeking a Program Manager to join our mission-driven team. The ideal candidate is compassionate, dependable, patient, team-oriented, service-focused, professional, positive, and committed to helping others.

Responsibilities

• Provide guidance and leadership to DSP’s, including supervision as assigned by the Program Director
• Train and mentor DSP’s to support staff development and address identified needs for improvement
• Manage site scheduling, including callouts, no-shows, and time-off requests
• Aid in interviewing new DSP candidates
• Attend and participate in planning and team meetings for consumers
• Respond appropriately to crises, notify appropriate persons, complete/submit incident reports, and report medical concerns to the Program Director
• Support residents when DSP responsibilities are exceeded
• Liaise with residents’ case managers for open and effective communication
• Develop and coordinate monthly consumer activities and ensure their implementation
• Provide day-to-day program support to ensure services are provided according to ISP/treatment plans
• Monitor and manage all site and consumer-related expenditures as required
• Maintain, upkeep, and ensure safety of the physical site and site vehicles, reporting needed repairs, upkeep, and conditions to the Program Director
• Ensure timely and accurate completion of documentation (logs, medications, inventories, incident reports, assessments, progress van logs, etc.) and communicate issues/problems directly to the Program Director
• Participate in quality assurance activities as assigned
• Perform other duties as assigned by the Program Director

Qualifications

• Bachelor’s Degree in social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, or education
• PREFERRED: Master’s Degree
• 3 years of mental health direct care experience (2 years shall include supervisory experience)
• Minimum 3 years’ experience working with adults with IDD/Behavioral Mental Health Diagnosis
• Strong working knowledge of appropriate regulations, R.H.D. values, and program policies and procedures
• Basic computer and internet literacy with ability to utilize applications like emails, time recording, and other programs to enter and retrieve data as necessary to perform the essential functions of the job
• Valid Driver’s License and personal vehicle with state minimum liability insurance coverage

Benefits

Competitive compensation, DailyPay, medical, dental, and vision insurance, 401(k) retirement plan, paid time off, employee assistance program, wellness programs, employee referral bonuses, company-paid training, career growth and development opportunities, certification opportunities, leadership development programs, opportunities across multiple service lines, and more.