Program Manager

Easterseals PORT Health, a non-profit service provider in North Carolina & Virginia, is seeking a dynamic and dedicated Program Manager to lead our EMPOWER team in New Bern, NC.

About the role

Under the general supervision of the Program Director, the Program Manager is responsible for the marketing, developing, planning, and implementing of services and supports provided within our EMPOWER Program. This includes program development, personnel management, and overall operational administration, coordination of on-going activities to meet established goals and objectives, ensuring quality services that support individuals to achieve personal outcomes, and protecting the rights, health, safety, and welfare of the individuals we support.

Responsibilities

• Recruit, train, and manage assigned employees in a manner consistent with organizational policies and values.
• Conduct regular employee performance appraisals and maintain an employee feedback process to enhance work processes and employee understanding.
• Develop annual budgets for each assigned cost center; provide effective monitoring and financial management of the program.
• Seek and recommend potential opportunities for cost containment and analyze variance from budget plan or anticipated trends.
• Contribute toward the successful implementation of the annual operating plan and assist with financial analysis and formulation of recommendations to achieve goals and objectives.
• Prepare for and oversee all applicable licensing inspections and state and local audits; ensure compliance; develop and implement plan of correction if necessary.
• Comply with all Division of MH/DD/SA standards, requirements of funding systems, licensure, and HUD requirements; maintain program accreditation and licensure.

Supervisory Responsibility

This position will directly supervise Program Supervisors, Service Coordinators, Administrative Assistants, and direct service employees.

Requirements

• Bachelor’s Degree from a college or university accredited by an entity approved by USDOE or CHEA in human services.
• A minimum of three years of program and supervisory experience required, including experience in residential services.
• Exceptional skills in personnel supervision, interpersonal relationships, discipline, training, and leadership.
• Valid North Carolina driver’s license, good driving record, and insurability is required.
• Must have reliable transportation that will allow movement throughout the program delivery area.

Benefits

• Paid time off and paid holidays.
• Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA).
• Life Insurance, Disability Insurance, and more.
• 403(b) Retirement Plan.
• Employee Assistance Program and Legal services, when needed.
• Merchant Discounts to improve your purchasing power.

Pay

Competitive salary based on experience.

Schedule

Monday-Friday 9:00 AM–5:30 PM, with some Saturdays required.

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia. Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization.