Program Manager

About the role

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. We support digital transformation for some of the world's largest enterprises while staying at the leading edge of technology. We are a values-driven organization with a culture of Relentless Performance, achieving over 99% success in meeting or exceeding scope, schedule, and budget objectives since 1989. Miratech operates across 5 continents, 25+ countries, and retains nearly 1000 full-time professionals with an annual growth rate exceeding 25%.

We are looking for a leader with a strong technical background, capable of operating in a high-growth environment with changing priorities and long-term leadership potential.

Responsibilities

• Fulfill Miratech commitments given to clients in a profitable way
• Identify clients’ needs and demands and lead the up-sale process within existing engagements/frameworks
• Set delivery focus according to business targets and priorities
• Identify delivery risks and manage them to the proper level
• Develop a subordinated team to the required level
• Manage hiring by working with sourcing to pre-select, interview, hire, and onboard
• Review finances for all projects under the program
• Meet with stakeholders to discuss program status and goals
• Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance

Requirements

• 5+ years of program management, department director, or equivalent experience
• Experience managing 5+ projects in parallel with the help of Project Managers, with a total headcount of 50+ people
• 3+ years of experience in managing enterprise-wide technology transformation and innovation; FinTech experience is a big plus
• Successful experience with outsourcing development from the client-side or subcontractor side
• Experience in creating program-level status reports
• Knowledge of risk/issue management
• Methodical approach to resolving issues
• Written and verbal communication, presentation skills, and excellent problem-solving skills
• Customer-facing experience
• Focus on Customer Success in Professional Service engagements
• Experience with remote/international project team management
• Solid engineering background with hands-on experience in technology delivery
• Ability to understand commercial business needs and manage different stakeholders
• Ability to navigate ambiguity and changing priorities

Nice to Have

• Experience in FinTech, CX / Contact Center domains

Benefits

• Culture of relentless performance with a 99% project success rate and over 30% year-over-year revenue growth
• Competitive pay and benefits, including health insurance, language courses, and a relocation program
• ForeverRemote work culture with flexible remote work options
• Growth mindset with professional development opportunities, including certification programs, mentorship, talent investment, internal mobility, and internship opportunities
• Global impact through collaboration on projects for top global clients
• Welcoming multicultural environment with open communication and regular team-building events
• Social sustainability values focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality