Program Manager

Requirements

• Bachelor’s Degree preferred
• Associate’s degree with 2 years’ experience in Human Services
• High School Diploma with 5 years’ experience in Human Services
• 1-5+ years’ experience in a Human Services field in a residential setting
• 1-3 Years of Supervisory/Managerial Experience
• NASDP Certification requires within 1 year of hire if applicable

Responsibilities

• Supervise program staff, providing direction, guidance, and support
• Conduct regular staff meetings to discuss program goals, updates, and challenges
• Provide training and professional development opportunities for staff members
• Delegate tasks and responsibilities to team members, ensuring workload balance
• Address staffing issues, conflicts, and concerns in a timely and effective manner
• Foster a positive and inclusive work environment that promotes teamwork and collaboration
• Client Care and Safety
• Oversee participant intake and assessment processes to ensure a comprehensive understanding of individual needs
• Develop and implement individualized service plans for program participants
• Monitor participant progress towards goals and adjust service plans as needed
• Provide crisis intervention and support to participants experiencing emergencies or crises
• Ensure participant safety and well-being through regular check-ins and follow-ups
• Program Operations
• Ensure compliance with programmatic requirements, regulations, and standards
• Collect, analyze, and report program data and outcomes to stakeholders
• Collaborate with community partners and stakeholders to enhance program impact
• Represent the program and organization in meetings, events, and community forums
• Perform other duties as assigned

Qualifications

• Must Have Knowledge of human services principles, best practices, and evidence-based interventions relevant to the program's focus area
• Knowledge of community resources, services, and support networks available to program participants
• Strong problem-solving skills, with the ability to identify challenges, develop solutions, and make informed decisions in a fast-paced and dynamic environment
• Excellent organizational skills, with the ability to manage multiple priorities, meet deadlines, and coordinate program activities, resources, and logistics effectively
• Flexibility and adaptability to respond to changing needs, priorities, and circumstances, adjusting program strategies and approaches as necessary to achieve desired outcomes

Skills

• Strong leadership and supervision skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

Benefits

Merakey offers a comprehensive benefits package that includes:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support
• Roth and pre-tax retirement plan options
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources
• Access Care.com for backup childcare, elder care, and household services
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP)
• Tuition reimbursement and educational partnerships
• Employee discounts and savings programs on entertainment, travel, and lifestyle
• Pryor Online Learning for free online personal development classes

Learn more about our full benefits package at https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year.

Click here to watch a video about Merakey.

Merakey strictly follows a zero-tolerance policy for abuse. Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!