Program Manager

Up to 10% travel to client in the Los Angeles, CA area. Must be a current US Citizen and have a current CJIS certification or be willing to go through the extensive background check and obtain a CJIS certification.

About the role

At Lexipol, our mission is to create safer communities and empower individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, adult probation, juvenile detention, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

The Program Manager serves as the delivery leader for large, complex customer implementation programs involving a SaaS deployment with integrations into other agency solutions. This role is responsible for guiding the customer through the successful implementation and organizational adoption of Lexipol solutions by combining disciplined project management, business analysis, solution implementation, technical coordination, and organizational change management practices.

This position leads multi-phased implementation programs for our Performance Reporting Suite from project initiation through post-production stabilization while serving as the primary point of contact to customer executive sponsors, business stakeholders, technical teams, and implementation partners. The Program Manager works closely with agency leadership to define business objectives, document functional and technical requirements, coordinate software configuration, oversee system integrations and historical data migration, manage project governance, and facilitate organizational readiness for the transition from legacy systems to the Lexipol platform.

The role partners with Lexipol Product, Engineering, Professional Services Specialists, Customer Success, and third-party vendors to ensure successful delivery of integrated solutions while minimizing operational disruption and accelerating customer adoption.

Responsibilities

• Enterprise Project Leadership (30%)
  • Lead enterprise SaaS implementation program utilizing formal project management methodologies and aligned to contractual requirements.
  • Develop comprehensive project management plans including scope, schedule, budget, risks, quality, communications, and stakeholder engagement.
  • Establish project governance, steering committees, executive reporting, and decision-making frameworks aligned to the contractual requirements.
  • Facilitate recurring project meetings, executive briefings, status reporting, issue resolution, and risk management.
  • Coordinate cross-functional project resources across Lexipol, customer organizations, and third-party vendors.
  • Manage project dependencies while ensuring successful delivery against contractual commitments.
• Business Analysis & Solution Design (20%)
  • Facilitate discovery workshops with agency stakeholders.
  • Document business, functional, technical, reporting, security, and integration requirements, solution gaps, agency view of gap impacts, and other needs to meet contractual requirements for project deliverables.
  • Develop or partner with cross-functional resources to create Software Development Lifecycle (SDLC) documentation to meet contractual deliverables.
  • Document configuration decisions and other project decisions ensuring alignment with agency approval processes per the contract.
  • Validate delivered functionality against documented requirements by overseeing both internal and external testing activities and documenting outcomes.
  • Maintain the project plan, risk register, and other issue, decisions, actions logs to support regular progress reports and escalation of issues in a timely fashion.
• Technical Delivery & Integration Coordination (20%)
  • Coordinate technical implementation activities supporting SaaS deployment.
  • Partner with customer IT teams to develop integration strategies between Lexipol and agency enterprise applications.
  • Coordinate API integrations, authentication, identity management, and data exchange activities.
  • Coordinate technical testing including all phases outlined by the contract needed to obtain appropriate agency approvals for work and invoicing approvals.
  • Collaborate with Product and Engineering teams to resolve technical issues throughout implementation.
• Organizational Change Management & Customer Adoption (15%)
  • Develop organizational readiness strategies supporting successful customer adoption.
  • Assess organizational impacts resulting from new business processes and technology.
  • Partner with agency leadership to establish change management strategies.
  • Develop communication plans supporting project milestones and organizational awareness.
  • Coordinate training strategies and end-user readiness activities.
  • Support executive sponsors in driving organizational adoption.
• Customer Partnership & Stakeholder Management (15%)
  • Serve as the trusted advisor to executive sponsors and agency leadership.
  • Build collaborative relationships across command staff, operational leaders, technical teams, and project stakeholders.
  • Facilitate consensus among competing stakeholder priorities.
  • Manage customer expectations through transparent communication and proactive issue management.
  • Present project status, recommendations, risks, and mitigation strategies to executive leadership.
  • Support contract scope management and change request processes.

Target Outcomes

• Deliver the program on schedule, within scope, and within agreed project budgets.
• Successfully document and validate customer business requirements prior to solution configuration.
• Coordinate successful system integrations and historical data migrations with minimal business disruption.
• Achieve targeted customer adoption and organizational readiness milestones.
• Maintain high customer satisfaction (CSAT) and executive stakeholder confidence throughout implementation.
• Reduce project risks through proactive governance, issue management, and stakeholder communication.
• Ensure customer business processes are successfully transitioned from legacy systems to the Lexipol platform.
• Produce complete, accurate, and auditable SDLC documentation supporting enterprise implementations.

Requirements

• 8-10+ years leading complex enterprise software implementation projects.
• Demonstrated experience managing large governmental or public sector technology implementations.
• Experience with large (over 3000 users) customer-facing system implementations for government contracts.
• Strong business analysis experience including requirements elicitation and SDLC documentation.
• Experience leading enterprise SaaS implementations utilizing phased deployment methodologies.
• Experience coordinating enterprise system integrations and data migration activities.
• Strong understanding of Agile, Waterfall, and Hybrid project delivery methodologies.
• Experience facilitating executive steering committees and governance meetings.
• Exceptional communication, facilitation, negotiation, and presentation skills.
• Ability to manage multiple concurrent workstreams within large implementation programs.
• Bachelor's degree in Business Administration, Information Systems, Public Administration, Computer Science, Project Management, or related field.

Preferred Qualifications

• PMP or Program Manager certification or equivalent project management certification.
• Public safety, law enforcement, corrections, fire, or local government experience.
• Experience implementing CJIS-compliant or government SaaS applications.
• Knowledge of enterprise integration technologies including REST APIs, SSO, Active Directory, Azure AD, and middleware platforms.
• Experience with Microsoft Project, AdaptiveWork/Planview, Jira, Azure DevOps, Smartsheet, or equivalent PM platforms.
• Experience developing business process models using BPMN or Visio.
• Prosci Change Management Certification or equivalent organizational change management experience.
• Experience supporting cloud-based software implementations.
• Experience with data conversion and enterprise reporting solutions.

Employee Value Proposition

• Influence and participate in shaping company strategies.
• Work with premier Lexipol client.
• High visibility within Lexipol.
• Help this agency operate more efficiently.
• Work with and bring together multiple technologies and data.
• Transformative impact for the client.
• Opportunity to create best practices.
• Work with a leader in the public safety market.
• Key influential post in one of the largest teams in the company.
• Lots of room to innovate.
• Access to and communication with all levels of the organization.

The Environment

• Highly collaborative and supportive work environment.
• Passion-filled culture: We have a passion for optimizing public safety.
• Outcome-driven.
• Mission-forward company: What we do makes a difference in communities.

Pay

Base salary for this role is $115k to $130k, depending on experience, plus bonus opportunity.

Benefits

Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive, and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

About Lexipol

Lexipol is the leader in advancing total readiness for public safety agencies, helping leaders reduce risk, ease administrative burdens, and strengthen community trust. Trusted by more than 12,000 agencies nationwide, Lexipol delivers a unified platform that integrates policy, training, wellness, and reporting to simplify operations and support data-informed decisions. By equipping leaders and teams with the tools, insights, and support they need, Lexipol makes readiness possible—today and for whatever comes next. Learn more at www.lexipol.com.