Program Manager

About the role

The Program Manager is the dedicated leader responsible for the success of Fooda’s largest and most strategic client partnerships. This role owns the day-to-day operations across a portfolio of clients and locations, while playing a key role in strengthening the relationship, driving account growth, and ensuring an exceptional experience for clients and consumers.

Responsibilities

• Own the operational performance of your portfolio of locations.
• Serve as the primary day-to-day contact for client needs, ensuring proactive communication, timely execution, and high satisfaction.
• Coordinate, prepare, and organize Quarterly Business Reviews working closely with internal and external stakeholders to ensure alignment, share insights, and support long-term goals.
• Analyze and track key operational and usage metrics to identify trends, risks, and growth opportunities; use data to make informed decisions and present strategic recommendations.
• Identify, support, and coordinate upsell and expansion opportunities within the client’s portfolio.
• Collaborate cross-functionally with Sales, Restaurant Partnerships, and Market Operations to meet and exceed client expectations.
• Manage hiring, training, and day-to-day oversight of any dedicated onsite support staff required at portfolio locations, ensuring consistent performance and alignment with Fooda standards.
• Develop and improve processes that scale while achieving operational success.
• Monitor and manage account-level financial health, including receivables and payables, and resolve issues promptly.

Requirements

• 4–6 years of experience in account management, operations, or multi-location client support ideally in a service, hospitality, or tech-enabled environment.
• Proactive relationship builder with ability to anticipate client needs and bring strategic value.
• Highly data-driven, capable of pulling insights from usage reports, KPIs, and dashboards to inform operational decisions and account strategy.
• Organized and detail-oriented, with proven ability to manage multiple locations, priorities, and timelines at once.
• Experience hiring, training, and managing staff, with a leadership style that’s supportive, clear, and accountability-driven.
• Strong communicator who can coordinate stakeholders, contribute to executive-facing meetings, and guide teams through change.
• Natural collaborator who thrives in cross-functional environments and understands how to get things done through influence and teamwork.
• Comfortable in Excel and internal tools, and uses data to solve problems and drive improvements.

Benefits

• Competitive market salary and stock options, based on experience
• Comprehensive health, dental and vision plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company issued laptop
• Daily subsidized lunch program
• Travel stipen

Schedule

Available to work ONSITE daily, Monday-Friday, between 9:00 am-5:00, 40 hours/week in Temple, TX or Hutto, TX.