Program Manager
Position Overview
The Program Manager is responsible for the success of Fooda’s largest and most strategic client partnerships. This role oversees day-to-day operations across a portfolio of locations, strengthens relationships, drives account growth, and ensures an exceptional experience for both clients and consumers.
This is a highly visible, hands-on role that combines operational oversight, stakeholder coordination, and data-driven decision-making. The role requires onsite presence in Independence, MO Monday-Friday, from 9:00 am to 5:00 pm, 40 hours per week.
What You’ll Be Doing
Own the operational performance of your portfolio of locations.
Serve as the primary day-to-day contact for client needs, ensuring proactive communication, timely execution, and high satisfaction.
Cookorate, prepare, and organize Quarterly Business Reviews, working closely with internal and external stakeholders to ensure alignment, share insights, and support long-term goals.
Analyze and track key operational and usage metrics to identify trends, risks, and growth opportunities; use data to make informed decisions and present strategic recommendations.
Identify, support, and coordinate upsell and expansion opportunities within the client’s portfolio.
Collaborate cross-functionally with Sales, Restaurant Partnerships, and Market Operations to meet and exceed client expectations.
Manage hiring, training, and day-to-day oversight of any dedicated onsite support staff required at portfolio locations, ensuring consistent performance and alignment with Fooda standards.
Develop and improve processes that scale while achieving operational success.
Monitor and manage account-level financial health, including receivables and payables, and resolve issues promptly.
Who You Are
You have 4–6 years of experience in account management, operations, or multi-location client support, ideally in a service, hospitality, or tech-enabled environment.
You are a proactive relationship builder, anticipating client needs and bringing strategic value without waiting to be asked.
You are highly data-driven, capable of pulling insights from usage reports, KPIs, and dashboards to inform operational decisions and account strategy.
You are organized and detail-oriented, with proven ability to manage multiple locations, priorities, and timelines at once.
You have experience hiring, training, and managing staff, with a leadership style that is supportive, clear, and accountability-driven.
You are a strong communicator who can coordinate stakeholders, contribute to executive-facing meetings, and guide teams through change.
You are a natural collaborator who thrives in cross-functional environments and understand how to get things done through influence and teamwork.
You are comfortable in Excel and internal tools, using data to solve problems and drive improvements.
What We’ll Hook You Up With
A competitive market salary and stock options, based on experience.
Comprehensive health, dental, and vision plans.
A 401(k) retirement plan with company match.
Paid maternity and parental leave benefits.
A flexible spending account.
A company-issued laptop.
A daily subsidized lunch program (ours!)
Benefits
Must be authorized to work in the United States on a full-time basis.
No recruiters please.
Salary Range
The salary range for this role is between $55,000- $65,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.