Program Manager

About the role

The Program Manager provides sound training and oversight to program staff in the delivery of comprehensive intake and case management to participants of the Homeless Veteran Reintegration Program (HVRP). The goal is to assist veterans with a pathway to stable careers and long-term housing sustainability, increasing their quality of life and maintaining their ability to function within the community.

Responsibilities

• Trains, supports, and coaches staff using a trauma-informed, intensive, and strength-based approach.
• Acts as a check and balance for compliant programming, including program oversight, budget management, and quality assurance.
• Monitors quality and effectiveness of program services and tracks program performance and deliverables.
• Works with outside agencies to establish partnerships and collaborates to ensure clients' success.
• Meets regularly with program staff to triage caseloads and stays informed of current issues.
• Provides quality assurance and regulatory compliance for client files.
• Manages office/staff coordination, client flow, client complaints, and crisis management.
• Supervises Case Managers, Employment Specialists, Outreach and Engagement Specialists, and Administrative staff, ensuring alignment with program design.
• Provides ongoing program evaluation, data tracking, and reporting to recommend improvements for growth, quality, and contract requirements.
• Identifies and provides emergency crisis services, assessing and responding using accepted crisis intervention methods.
• Assists with administrative duties, including:
  • Interviewing and hiring staff.
  • Monitoring performance and documenting as necessary.
  • Developing staff and reviewing/updating program policies and procedures.
  • Handling grants, performance measures, data reporting, and tracking.
  • Documenting weekly and submitting end-of-month reports.
• Maintains systems for financial tracking, reconciliations, and funder reporting.
• Oversees grant changes and updates all key related documents.
• Demonstrates exceptional customer service by prioritizing the needs of participants, clients, and their families.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree in Business Administration, Social Work, Public Administration, Psychology, or a related field.
• 3+ years of experience in social services with at least 4 years of supervisory experience may substitute for the Bachelor’s degree.
• 3+ years of experience in a social service agency.
• 3+ years in a customer service-focused environment.
• 2+ years of management experience.
• Experience with budget management, housing assistance, and/or a homeless Veteran population is a plus.
• Must maintain regular and acceptable attendance as determined by the employer.
• Valid Driver’s License with a clear record.
• LPC, LCDC, or LMSW preferred.
• Must have daily access to a vehicle without prior notice.
• Must be available and willing to travel to various locations as needed.
• Must be available to work nights, weekends, and holidays as required.