Program Manager

Responsibilities

Lead the end-to-end rewrite of the LQS system, including planning, requirements gathering, development, testing, deployment, and post-launch support.

Provide strategic direction and oversight for system modernization activities using Salesforce or integrating Salesforce components where appropriate.

Partner closely with IT, product owners, licensing specialists, SUTQ program staff, business analysts, QA, and external vendors, ensuring alignment throughout the project lifecycle.

Develop and maintain project plans, budgets, schedules, risk logs, and communication deliverables.

Facilitate stakeholder input from licensing staff, SUTQ administrators, child care providers, technical teams, and leadership.

Ensure compliance with state policies, data security standards, and federal reporting requirements.

Lead change management planning, system testing strategies, and statewide implementation activities.

Champion user-centered design and continuous improvement to enhance provider experience and reduce administrative burden.

Provide clear, concise executive reporting to department leadership and oversight bodies.

Requirements

• Bachelor's degree in Information Systems, Business Administration, Public Administration, or a related field required.
• 7 years of experience working on projects involving Salesforce (Sales Cloud, Service Cloud, Experience Cloud, or custom Salesforce applications) required.
• 7 years of familiarity with CRM platforms, workflow automation, case management solutions, and system integration best practices required.
• 7 years of experience with state government systems, human services, licensing programs, or quality rating systems required.
• 7 years of experience managing large-scale technology projects, system modernizations, or enterprise software implementations required.
• Demonstrated experience leading cross-functional, multi-stakeholder initiatives required.
• Strong understanding of project management methodologies and SDLC processes required.
• Project Leadership required.
• Enterprise Project Management Expertise required.
• Requirements Management required.
• Cross-Functional Team Leadership required.
• Stakeholder Communication required.
• SDLC Expertise required.
• Risk & Issue Management required.
• Data & Integration Awareness required.
• Documentation & Reporting required.
• Compliance & Security Awareness required.

About the Role

Diversified Systems is searching for an experienced Senior Project Manager to lead the full-scale modernization and rewrite of a licensing and quality system. This modernization will improve statewide licensing workflows and enhance Step Up To Quality (SUTQ) program operations, delivering a more efficient, user-friendly, and integrated platform for providers, stakeholders, and families. This role requires strong leadership in complex technology modernization projects.

Qualifications

Bachelor's degree in Information Systems, Business Administration, Public Administration, or a related field required.

7 years of experience working on projects involving Salesforce (Sales Cloud, Service Cloud, Experience Cloud, or custom Salesforce applications) required.

7 years of familiarity with CRM platforms, workflow automation, case management solutions, and system integration best practices required.

7 years of experience with state government systems, human services, licensing programs, or quality rating systems required.

7 years of experience managing large-scale technology projects, system modernizations, or enterprise software implementations required.

Demonstrated experience leading cross-functional, multi-stakeholder initiatives required.

Strong understanding of project management methodologies and SDLC processes required.

Project Leadership required.

Enterprise Project Management Expertise required.

Requirements Management required.

Cross-Functional Team Leadership required.

Stakeholder Communication required.

SDLC Expertise required.

Risk & Issue Management required.

Data & Integration Awareness required.

Documentation & Reporting required.

Compliance & Security Awareness required.

PMP Certification highly desired.