Program Manager.

About the role

The Program Manager supports Dartmouth’s efforts to build and sustain meaningful connections between the College and its alumni around the world. This role involves direct interaction with alumni volunteers, internal stakeholders, campus partners, and Advancement colleagues on alumni engagement efforts.

Responsibilities

• Manages a defined portfolio of alumni classes, clubs, and groups and serves as a liaison between reunion class volunteers and Alumni Relations.
• Provides general volunteer guidance and support for long-term success.
• Participates in the execution of regional engagement strategies, ensuring cross-departmental coordination to achieve maximum impact and success.
• Identifies and resolves straightforward issues using established procedures and guidelines from more experienced colleagues.
• Builds experience and cultivates relationships collaboratively and independently.
• Partners closely with the Alumni Experiences and Operations teams to align shared goals and outcomes, through regular communication and joint efforts to deliver programs and strategies.
• Tracks progress and measures the impact of engagement initiatives, driving continuous improvement and accountability.
• Supports in person and virtual programs (e.g., Dartmouth on Location, expert panels) and networking events.
• Helps recruit, on-board, and train alumni volunteers.
• Works with campus partners for regional and volunteer-related efforts.
• Develops relationships with alumni leaders and campus partners deliver events and programs.
• Communicates with alumni, volunteers, and faculty to execute engagement strategies.
• Identifies opportunities to expand alumni and volunteer engagement, leveraging data to inform decisions and efficiencies.
• Coordinates with the broader Advancement team to ensure consistent alumni communications, event and reunion planning and execution, and volunteer engagement.
• Supports Alumni Engagement team work processes and systems.
• Works with colleagues in Advancement and campus partners to implement engagement opportunities to meet the changing needs and expectations of alumni.
• Provides creative and tactical thinking to planning efforts to enhance Dartmouth’s reputation and showcase the intellectual strengths of the College and helps to advance its reputation and prestige in the marketplace.
• Fosters strong relationships with alumni by engaging them in the life of the institution and with one another.
• Provides updates on the institution’s mission and vision through informal networking.
• Participates in creating a strong and enduring culture of volunteerism at Dartmouth and takes full advantage of Dartmouth’s extraordinary community of graduates and all that they have to offer.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• Minimum two years of advancement experience in a complex college or university development operation or the equivalent
• Strong interpersonal and communication skills including leading meetings and trainings
• Demonstrated initiative, and ability to manage multiple priorities and work collaboratively
• Ability to prioritize a myriad of assignments such that deadlines and outcomes are ultimately met without constant supervision
• Personable, service-driven guest service skills: demonstrating polite, friendly, professional, and helpful telephone and Zoom etiquette; energetically engaging constituents at events
• Strong planning and organizational skills and attention to detail
• Ability to articulate the purposes and programs of Dartmouth to individuals and groups
• Collaborator who works well as part of multiple teams
• Experience with Microsoft Suite products and CRM tools preferred
• Flexible, adaptable, and comfortable working in an ever-changing, fast-paced environment
• Willingness to occasionally work evenings/weekends and travel as needed

Qualifications

• Education and Years of Experience: Bachelor’s degree or equivalent combination of education and experience
• Skills, Knowledge, and Abilities: Minimum two years of advancement experience in a complex college or university development operation or the equivalent; Strong interpersonal and communication skills including leading meetings and trainings; Demonstrated initiative, and ability to manage multiple priorities and work collaboratively; Ability to prioritize a myriad of assignments such that deadlines and outcomes are ultimately met without constant supervision; Personable, service-driven guest service skills: demonstrating polite, friendly, professional, and helpful telephone and Zoom etiquette; Energetically engaging constituents at events; Strong planning and organizational skills and attention to detail; Ability to articulate the purposes and programs of Dartmouth to individuals and groups; Collaborator who works well as part of multiple teams; Experience with Microsoft Suite products and CRM tools preferred; Flexible, adaptable, and comfortable working in an ever-changing, fast-paced environment; Willingness to occasionally work evenings/weekends and travel as needed

Skills

• Interpersonal and Communication Skills: Leading meetings and trainings
• Initiative and Multiple Priorities: Managing multiple priorities and working collaboratively
• Planning and Organizational Skills: Strong planning and organizational skills and attention to detail
• Articulation of Programs: Ability to articulate the purposes and programs of Dartmouth to individuals and groups
• Team Collaboration: Collaborator who works well as part of multiple teams
• Microsoft Suite Products and CRM Tools: Experience with Microsoft Suite products and CRM tools preferred
• Flexibility and Adaptability: Flexible, adaptable, and comfortable working in an ever-changing, fast-paced environment
• Volunteer Management: Alumni relations and volunteer management experience

Benefits

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

No

Special Instructions to Applicants

This position is not eligible for visa sponsorship.