Program Manager

About the role

Oversees the entire program and all associated teams supporting USPTO IT services. Ensures contract deliverables and SLAs are met and maintained. Acts as primary interface with Government leadership including COR and OCIO management. Provides administrative direction and commits corporate resources as required.

Responsibilities

• Oversees the entire program and all associated teams supporting USPTO IT services.
• Ensures contract deliverables and SLAs are met and maintained.
• Acts as primary interface with Government leadership including COR and OCIO management.
• Provides administrative direction and commits corporate resources as required.

Requirements

• Required U.S. Citizenship required; Favorable Tier 1 Investigation (or immediate NBIS T1 suitability eligibility)
• Availability for on-site support in Alexandria, VA
• Minimum fifteen (15) years of management experience or equivalent education/experience combination
• 4-year degree in STEM, or substantial equivalent recent specialized experience in lieu
• Current ITIL certification
• Preferred Help Desk Institute (HDI) Certification
• Functional Responsibility: Oversees the entire program and all associated teams supporting USPTO IT services. Ensures contract deliverables and SLAs are met and maintained. Acts as primary interface with Government leadership including COR and OCIO management. Provides administrative direction and commits corporate resources as required.

Qualifications

• Minimum fifteen (15) years of management experience or equivalent education/experience combination
• 4-year degree in STEM, or substantial equivalent recent specialized experience in lieu
• Current ITIL certification
• Preferred Help Desk Institute (HDI) Certification

Skills

• Strong leadership and management skills
• Experience in overseeing IT service delivery
• Ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills
• Knowledge of ITIL and/or HDI certifications

Benefits

• Competitive 401(k) plan with employer matching
• Competitive Health Benefits with employer contributions
• 11 Paid Holidays per year
• 15 Days starting PTO for new hires
• Tuition/CE reimbursement
• Relocation Assistance
• Pre-Tax Commuter Benefit Accounts
• STD/LTD/Life Insurance with buyup options
• Veteran Hiring Preference
• Conversion to an Employee-owned firm (ESOP) in 2026—a lucrative benefit to employee-owners!

Pay

Details TBD

Schedule

Details TBD