PROGRAM MANAGER

Key Responsibilities

• Provide leadership, guidance, coaching, and supervision to program staff.
• Train, mentor, and support employee development while addressing performance improvement needs when identified.
• Manage staff scheduling, including coverage for call-outs, no-shows, and time-off requests.
• Aid in recruiting, interviewing, and onboarding new team members.
• Facilitate team communication and foster a collaborative work environment.
• Participate in treatment planning, case review, and interdisciplinary team meetings.

Program Operations

• Ensure delivery of services in accordance with Your Way Home guidelines and program requirements.
• Provide day-to-day operational support to Street Outreach staff.
• Respond appropriately to crisis situations and ensure completion of required incident reports and documentation.
• Support staff in resolving complex client situations and barriers to housing stability.
• Maintain relationships with community providers and external partners.

Community Relations & Outreach

• Coordinate communication and service delivery between Community Connections and Street Outreach teams.
• Develop and maintain relationships with Code Blue providers and other community stakeholders.
• Support system navigation efforts and resource coordination for individuals experiencing homelessness.
• Participate in direct outreach activities and client engagement as needed.

Administrative Responsibilities

• Manage, monitor, and reconcile program and consumer-related expenditures.
• Oversight maintenance, safety, and upkeep of program facilities and vehicles.
• Ensure accurate, complete, and timely documentation by program staff.
• Maintain program compliance with agency standards, regulations, and policies.
• Participate in quality assurance and continuous improvement activities.

Qualifications

• Required Education: Bachelor's Degree in Social Work, Psychology, Gerontology, Anthropology, Political Science, History, Criminal Justice, Theology, Counseling, Nursing, Technology, Education.
• Required Experience: Minimum of 2 years of supervisory experience, minimum of 5 years of experience working with adults with Intellectual and Developmental Disabilities (IDD), Behavioral Health diagnoses, Substance Use Recovery programs.
• Additional Qualifications: Demonstrated knowledge of applicable regulations, RHD values, and program policies and procedures; strong leadership, organizational, and problem-solving skills; ability to manage multiple priorities in a fast-paced environment; proficiency with computer applications; valid driver's license with a clean driving record for the past three years.
• PREFERRED EXPERIENCE: Expertise or specialization in one or more of the following areas: Competitive Integrated Employment, Self-Employment/Artisan or Maker Enterprises, Urban Agriculture, Entrepreneurship.