Program Manager

About the Role

The Program Manager will be responsible for the strategic planning, execution, and overall success of customer enterprise infrastructure initiatives. In this role, you will lead and mentor a high-performing, multi-domain engineering team consisting of Project Managers, Network Architects, Zero-Trust Subject Matter Experts, Network Engineers, Cloud Engineers, and Video Teleconferencing (VTC) Engineers, and ensure the provision of exceptional customer service.

The Program Manager is responsible for overseeing all aspects of successful delivery of task order requirements, deliverables, work products, program financial health, and ensuring a high-quality customer experience for Agile Defense’s DHS customer. The Program Manager will serve as the Contractor’s Point of Contact (POC) for the Contracting Officer’s Representative (COR), owning cost, schedule, and performance, driving risk management and contract compliance, and ensuring seamless coordination among stakeholders, subcontractors, and cross-functional engineering teams.

Responsibilities

• Leads a team of Project Managers through all program phases including concept, development, implementation, evaluation, and closeout; ensures successful integration of all program segments and services.
• Develop and provide input to the Integrated Master Schedule (IMS) for program control, status monitoring, and reporting purposes to identify program milestones, major tasks, efforts, dependencies, risks, resources, and activities across prime and subcontractor efforts.
• Plan and lead formal reviews and produce meeting minutes including Weekly Status Reports, Program Management Reviews, and Integrated Baseline Reviews.
• Support documentation of all business and workflow processes in this area.
• Act as a subject-matter expert to multiple tasks and/or programs.
• Support new Agile Defense engagements as transitional program or operations lead.
• Provide writing support in response to RFI/RFPs/RFQs from various customers.
• Perform program management activities including, but not limited to:
  • Key Performance Indicator tracking and metrics reporting
  • Quality control, including developing a Quality Control Plan (QCP) to ensure performance standards are met
  • Risk management
  • Complex Invoicing
  • Staffing
  • Sub-contractor management
  • Assist with managing, documenting, and communicating on-schedule, be part of a rotational on-call schedule, and serve as final point of escalation on an on-call schedule
  • Reporting to include Weekly Status Reports (WSRs) and articles on significant accomplishments answering the "so what"

Requirements

• Bachelor’s degree in Management Information Systems, Computer Science, Engineering, or a related technical field (e.g., Information Technology, Networking and Telecommunications), or five years of experience in a technical field with a bachelor’s degree in another field, or eight years of experience without a bachelor’s degree.
• Minimum of seven (7) years of verifiable management experience in organizing, directing, and managing contract operation support functions, managing time and materials or firm and multiple complex and inter-related projects for a large, complex Federal agency.
• Minimum of five (5) years of verifiable experience in networking, mobility, cloud, and information technology as well as Agile and Scrum methodologies.
• Required certifications: PMP & ITIL V3 (or V4).
• Active Secret clearance, must have clearance to start.

Preferred Skills

• Network, Cloud, and SAFE Agile Certifications are highly desired.
• Previous experience supporting DHS and CBP is highly desired.

Schedule

On-site four days a week.

About Agile Defense

At Agile Defense, we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Our culture is defined by the 6Hs, values that guide everything we do:

• Happy - Be Infectious: Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful - Be Supportive: Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest - Be Trustworthy: Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble - Be Grounded: Success is not achieved alone; humility ensures a culture of mutual respect, encouraging open communication and a willingness to learn from one another and take on any task.
• Hungry - Be Eager: Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle - Be Driven: Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.