Program Management Lead, Segment Strategy & Process

Role Overview

You will own end-to-end program management for the full suite of initiatives driven by the Business Segment Strategy & Process team — from program setup and day-to-day project management through leadership reporting, stakeholder management, business case development, and cross-functional interlocks that ensure successful delivery (e.g., Business Capabilities, Activation).

Why This Role Matters

Cisco is undergoing a series of major transformations — OneCisco CRM, Gong, and Unified Customer Definition (UCD) — all sought at driving recurring revenue and durable growth. Success depends on deeply understanding and addressing the distinct business strategies and go-to-market motions of each Business Segment (High Touch, Focus, Velocity-Mid, and Digital-Small Accounts), and on delivering the capabilities that enable the field to sell bigger, faster, and smarter. This role is the connective tissue that keeps that work organized, on track, and accountable to outcomes.

What You Will Do

• Program Setup & Management: Drive foundational program setup across our initiative portfolio — including project plan and roadmap creation — and manage the team to deliver against key dates, activities, and achievements. Proactively surface and resolve risks and dependencies, identify the business decisions required, and ensure they get made.
• Leadership Reporting: Own the creation and cadence of recurring leadership status reporting across the full team portfolio.
• Stakeholder Management: Drive interlocks with our extended stakeholder network — establishing the cadence and owning the meetings end to end, including agenda and facilitation.
• Cross-Functional Collaboration: Ensure effective interlocks with all functions involved in delivery (e.g., Business Capabilities, Activation). Recommend the cadences that best keep us aligned, and own them from creation through facilitation.
• Business Case Creation: Partner with the Segment Strategy & Process leads to define success metrics for each initiative and build the business cases that justify and measure them.

Minimum Requirements

• Bachelor's degree and 5+ years of relevant experience.
• Communication & Influence: You collaborate effectively and build credibility and trust across an extended stakeholder network.
• Program Management Core Skills: You know how to stand up a program from day one — the cadences and collateral required, the foundational steps (stakeholder mapping, scope and phasing definition), and how to build and manage a detailed project plan in Asana.

Preferred Requirements

• AI Proficiency: You harness AI effectively as both a thought partner and an efficiency multiplier — whether that's accelerating status reporting and meeting summaries, pressure-testing a case, or drafting first-pass narratives and presentations. You're always looking for creative new ways to infuse it into how you and the team work.
• Transformational Program Expertise: You've managed a comprehensive transformational program spanning strategy creation, capability delivery, and enablement — and you understand how those components fit together.
• Independent, Creative Problem Solving: The team will rely on you to anticipate and prevent issues, and to creatively solve them when they arise.
• Storytelling Ability: You can craft a narrative and present to all levels of seniority. You have very strong PowerPoint skills and can independently build a compelling presentation.
• Leadership: You take genuine ownership, want to help build the team's strategic direction, and advise on standard methodologies to improve how we operate.
• Cisco Sales Acumen: You bring a baseline understanding of Cisco's business and Sales motions.

Pay & Benefits

• Salary range: $103,300.00 – $157,000.00 (starting range for new hires in U.S./Canada locations, not including incentive compensation, equity, or benefits).
• Full salary ranges by specific location:
  • New York City Metro Area: $142,100.00 – $217,900.00
  • Non-Metro New York State & Washington State: $127,200.00 – $192,600.00
• Benefits (subject to plan eligibility rules): medical, dental, and vision insurance; 401(k) plan with Cisco matching contribution; paid parental leave; short and long-term disability coverage; basic life insurance.
• Equity: Eligible for grants of Cisco restricted stock units, vesting following continued employment for defined periods.
• Annual bonuses (for non-sales roles) subject to Cisco's policies.
• Paid time away:
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
  • 1 paid day off for employee's birthday
  • Paid year-end holiday shutdown
  • 4 paid days off for personal wellness determined by Cisco
  • Non-exempt employees: 16 days of paid vacation per full calendar year (accrued at 4.92 hours per pay period for full-time)
  • Exempt employees: flexible vacation time off program (no defined limit, subject to availability and business limitations)
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, up to 80 hours unused carried forward
  • Additional paid time away may be requested for critical/emergency family issues
  • Optional 10 paid days per full calendar year to volunteer
• Sales incentive pay: For quota-based roles, incentive pay is split between quota and non-quota components. Quota-based incentive pay typically pays: 0.75% of incentive target per 1% of revenue attainment up to 50% of quota; 1.5% per 1% between 50%–75%; 1% per 1% between 75%–100%; above 100%, rates are at or above 1% per 1% with no cap. Non-quota sales elements may pay 0% up to 125% of target. No minimum performance threshold for sales incentive compensation to be paid.