Program Lead

Role Summary

The Program Lead owns the planning, coordination, and execution of Dance Studio Owners Association(DSOA)'s Inner Circle programs; ensuring each initiative is delivered on scope, on schedule, and in service of an exceptional member experience and organizational priorities.

Key Responsibilities

• Keep the member experience at the center of every program decision, ensuring initiatives are designed and delivered with member needs, feedback, and outcomes in mind.
• Lead the design, implementation, and evaluation of DSOA's strategic programs, translating portfolio priorities and member needs into clear plans and deliverables.
• Break complex initiatives into structured workstreams with defined scope, owners, timelines, and dependencies.
• Anticipate risks and dependencies early, and drive resolution before they affect delivery.
• Ensure programs adhere to organizational policies, standards, and budget parameters.
• Coordinate day-to-day execution across concurrent programs, monitoring milestones and keeping work moving on schedule.
• Lead and support the Inner Circle program team, including the coaching, events, and curriculum functions, setting clear expectations and helping the team deliver consistently.
• Manage program logistics, resources, and documentation so delivery stays smooth and repeatable.
• Partner with Operations and Member Success to ensure programs are executed reliably and deliver a seamless, high-quality member experience from launch through completion.
• Collaborate with stakeholders across Product, Revenue, Marketing, and Operations to optimize program impact, efficiency, and the member experience.
• Provide regular, clear progress updates that give leadership visibility into status, risks, and outcomes.
• Serve as a central point of coordination, aligning cross-functional partners and contractors around shared goals and timelines.
• Develop and track performance metrics that measure program health, member engagement, satisfaction, and impact.
• Analyze program results and member feedback to understand the member experience and identify what's working and where to improve.
• Embed post-program learning into future planning so each initiative builds on the last.
• Use AI tools to streamline delivery workflows, summarize risks, or generate project artifacts.
• Identify automation or process improvements that accelerate execution.
• Champion operational excellence and continuous improvement practices across teams.

Qualifications

• 3+ years of experience in program or project management, preferably in a digital or membership-based environment.
• Proven ability to plan and execute multiple concurrent initiatives on time and within scope and budget.
• Strong leadership, analytical, and problem-solving skills, with sound judgment about competing priorities.
• Excellent communication, facilitation, and organizational skills, with the ability to manage multiple projects and stakeholders simultaneously in a fast-paced environment.
• Data-driven mindset with the ability to translate analytics and member feedback into program improvements.
• Experience with project management and reporting tools; comfort evaluating and adopting new tooling.
• A background in dance or familiarity with the studio world is a welcome plus; however, hands-on membership coaching experience and proven leadership carry greater weight.
• Experience using AI tools to accelerate work or improve operational efficiency.