Program Implementation Manager, Clinical Studies

Responsibilities

• Identify and develop pipeline of prospective new and existing customers for enrollment in the organization’s novel registries.
• Oversee contracting process.
• Cook up and manage key high-level partner and customer relationships to achieve program goals.
• Collaborate with the program’s Volunteer Committee, and other high-level physicians and C-suite members from participating sites and stakeholders.
• Stakeholders include, but are not limited to hospitals, healthcare systems, quality improvement organizations, research organizations, state health departments, and payor groups.
• Serve as primary account manager of recruited sites.
• Onboard, manage and consult participating sites on site-level and system-level evidence-based metrics, aiming to support improved clinical care and outcomes.
• Facilitate sites utilizing pilot and established interoperability between originating source data to the registry, when needed.
• Establish and conduct data monitoring activities within registry tool.
• Create, update, and disseminate education and marketing materials when appropriate.
• Aid with other marketing aspects/tasks such as conference marketing material development and website collateral maintenance.
• Prepare for and attend national conferences related to areas of work.
• Responsible for securing and planning all tasks for exhibitor booths and volunteer lecture engagements. May include exhibitor booth buildouts, contracting, scheduling, material development and supply and shipping logistics.
• Develop and implement a variety of related observational and prospective clinical studies.
• Provide oversight of tasks, including protocol development, site recruitment, and regulatory monitoring.
• Communicate regularly with Project leadership to ensure tasks are completed according to the project timeline.
• Work with colleagues and external partners through ongoing meetings to report out on project deliverables.
• Support project leadership in developing research infrastructure conducive to future pragmatic clinical trials and other translational, clinical, and implementation science.
• Guide sites through the research proposal process and review submissions, as appropriate.

Qualifications

• Bachelor’s Degree
• 3 years of relevant experience
• Experience with Microsoft Office suite skills, including Word, Excel, PowerPoint and Outlook
• Experience in healthcare or in a public health-related organization, clinical registries, patient registries, clinical studies or quality improvement programs
• Experience with multitasking and prioritizing and re-prioritizing tasks associated with time-sensitive deliverable
• Ability to function and drive work independently with minimal supervision
• Ability to interact and engage with clinicians and C-suite, ideally in hospital setting
• Experience with program/project management, including experience in influencing performance without direct line accountability
• Strong verbal, written, and presentation communications skills, including communication with clinical leadership
• Experience with clinical trial operations and oversight in academic or healthcare research environments
• Experience with account management and sales success/business development
• Ability to work in a team environment and interact with all levels of American Heart Association staff, volunteers, and the public
• Ability to travel up to 10% local and overnight stay – inclusive of attending national conferences

Preferred Experience

• Master’s degree preferred
• Cardiovascular knowledge or experience is highly desired