Program Facilitator

About the role

The Program Facilitator reports directly to the Director of Central Program Delivery on the Central Program Team. The role is responsible for leading the design and delivery of program solutions that are at the forefront of Year Up United’s evolving program models, utilizing centralized instruction and support.

Responsibilities

• Work collaboratively with partners to ensure alignment across teams and coordinate support for students while ensuring that the needs of all parties are met.
• Build and manage relationships with critical project stakeholders and drive a process to share information with the broader team on an ongoing basis.
• Develop programmatic materials and processes with an eye towards replication and scale across projects, teams, and markets.
• Make programmatic decisions that meet the needs of both the students and employer partners.
• Document program and participant-related data and synthesize/report out on trends and learnings.
• Oversee additional program facilitators assigned to specific pilots and projects.
• Represent the learning coach perspective when working with various functional teams.
• Contribute insights, learnings, and improvements to program pull ups/debriefs and support the development of improved systems for future program iterations.

Qualifications

• At least 5+ years of experience in facilitating/teaching and coaching Opportunity Youth.
• Proficient in case management documentation with skills in creating and executing support plans (MSW a plus).
• Experience creating virtual learning communities and coaching students by leveraging technology.
• Knowledge of job coaching, career counseling, job training and/or enterprise staffing requirements.
• Experience as an advocate or case manager for historically underserved individuals.
• High comfort level in having one-on-one coaching conversations and facilitating difficult conversations with staff and students alike.
• Exceptional interpersonal skills with demonstrated experience in collaboration across diverse teams and geographic areas to solve complex problems effectively.
• Past experience making good, proactive decisions in potentially emotionally charged situations and/or in the absence of complete clarity; comfortable taking risks.
• A high comfort level in handling sensitive and confidential information with discretion.
• A passion for working with young adults, an unshakable belief in their potential.
• Commitment to diversity and inclusion & Demonstrated experience working with diverse teams and engaging diverse groups of people with an understanding of the importance of cultural competency.
• Proficiency with the Microsoft Office Suite, particularly Outlook and Word.
• Understanding of the Opportunity Divide and its drivers.

Salary Range

$70,500 - $82,000

Benefits

• Comprehensive healthcare options and dental coverage;
• 401(k) match for eligible participants;
• Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.