Program Exec, Strategic Accounts

This is a senior leadership opportunity for an experienced program executive to oversee the delivery of complex, high-value strategic initiatives for a major enterprise customer in the United States. The role serves as the primary customer-facing leader, driving alignment between business objectives, operational execution, and internal delivery teams.

About the role

You will manage multiple large-scale programs across different locations, ensuring successful implementation, performance, and customer satisfaction. This position requires strong executive presence, operational expertise, and the ability to lead through influence across complex organizations. You will work at the intersection of technology, automation, supply chain transformation, and strategic account management, shaping critical customer outcomes while leading teams through ambitious, high-impact initiatives.

Responsibilities

• Serve as the primary executive point of contact and trusted advisor for a strategic, high-value customer account.
• Build and maintain strong relationships with senior customer stakeholders, ensuring alignment on priorities, expectations, and business outcomes.
• Represent customer needs internally while maintaining accountability, execution discipline, and delivery standards.
• Lead executive-level communications, including program reviews, performance updates, issue resolution, and strategic discussions.
• Own end-to-end execution of multiple concurrent programs across geographically distributed locations.
• Manage program scope, budgets, timelines, risks, and contractual commitments across all workstreams.
• Coordinate efforts across project managers, site leaders, engineers, consultants, and operational teams to ensure consistent delivery.
• Provide leadership within a matrixed organization by setting priorities, driving accountability, and enabling collaboration.
• Mentor and develop project and delivery leaders while promoting a culture of ownership, transparency, and continuous improvement.
• Partner with sales, engineering, and delivery teams to ensure successful transitions from solution design through implementation.
• Drive risk mitigation, operational improvements, cost optimization, and value creation throughout program execution.
• Provide strategic guidance and industry expertise related to automation, supply chain transformation, and large-scale implementations.

Requirements

• Bachelor’s or Master’s degree or equivalent international education.
• 10+ years of experience in program management, project delivery, supply chain transformation, automation leadership, or related fields.
• Proven experience leading large-scale, complex, multi-site programs with significant business impact.
• Demonstrated success managing multiple concurrent projects and geographically distributed teams.
• Strong executive presence with the ability to communicate effectively with senior-level stakeholders.
• Exceptional relationship management and customer-facing leadership skills.
• Advanced business acumen with experience managing budgets, forecasts, margins, risks, and financial performance.
• Strong problem-solving skills with the ability to navigate ambiguity and make strategic decisions.
• Experience leading matrixed teams and influencing stakeholders without direct authority.
• Expertise with project management methodologies, tools, and Microsoft Office Suite.
• Experience with automation, material handling, robotics, warehouse systems, or supply chain transformation initiatives is preferred.
• PMP® certification is preferred.
• Ability and willingness to travel regularly to customer and operational sites.

Benefits

• Competitive compensation package based on experience and qualifications.
• Fully remote work opportunity with travel requirements aligned to customer and project needs.
• Opportunity to lead highly strategic, enterprise-scale transformation programs.
• Exposure to advanced automation, intelligent software, and supply chain innovation.
• Collaborative environment focused on teamwork, diversity, and professional growth.
• Opportunity to influence major customer outcomes and business transformation initiatives.
• Professional development opportunities and the ability to grow within a global organization.