Program Exec, Strategic Accounts

PRIMARY RESPONSIBILITIES

• Serve as the primary point of contact and executive sponsor for a critical, high-demand customer.
• Build and maintain trusted relationships with senior customer stakeholders, ensuring alignment on priorities, expectations, and outcomes.
• Act as the voice of the customer internally while maintaining appropriate boundaries, accountability, and execution discipline.
• Lead regular executive-level communication, including program updates, issue resolution, and performance reviews.
• Drive program and account financial performance through disciplined forecasting, margin management, risk mitigation, and change management practices.
• Own end-to-end execution of multiple simultaneous automation implementations across geographically dispersed sites.
• Cook up coordination across site leaders, project managers, and functional teams to ensure consistent execution, communication, and performance.
• Manage program scope, budget, timelines, risks, and contractual obligations across all workstreams.
• Anticipate and proactively address operational and customer challenges in a complex, high-visibility environment.
• Ensure successful delivery of solutions including MHE, robotics, WCS/WMS, and integrated software systems.
• Provide functional leadership to a matrixed team of project managers, engineers, consultants, and operations leaders across multiple locations.
• Set clear priorities, expectations, and accountability across teams while fostering collaboration and alignment.
• Mentor and develop team members, ensuring strong leadership capability at the site and project level.
• Drive a culture of ownership, urgency, transparency, and continuous improvement.
• Align program execution with both customer business objectives and FORTNA strategic goals.
• Partner with Sales, Engineering, and Delivery teams to ensure seamless transition from solution design through implementation.
• Lead risk mitigation planning and decision-making across complex program dependencies.
• Drive value engineering, cost optimization, and performance improvements without compromising quality or outcomes.
• Provide thought leadership in supply chain automation and large-scale implementation best practices.

Required Knowledge, Skills, Abilities

• Demonstrated executive-level program management experience leading large, complex, multi-site initiatives.
• Exceptional ability to operate as a customer-facing leader in high-pressure, high-demand environments.
• Proven success managing multiple concurrent projects and distributed teams.
• Advanced business acumen with strong financial and budget management capabilities across programs.
• Expert-level communication skills, including executive presentations and stakeholder management.
• Strong problem-solving skills with the ability to navigate ambiguity and drive decisions.
• Experience leading matrixed organizations and influencing without direct authority.
• Highly proficient in project management tools and Microsoft Office Suite.

Education and Experience

• Bachelor’s or Master’s degree (or international equivalent)
• 10+ years of experience in program management, project delivery, or supply chain/automation leadership
• Experience managing large-scale automation, material handling, or supply chain transformation programs preferred
• PMP® certification preferred

Physical Requirements

• Travel to sites will require time in operational/construction environments and use of PPE as required.