Program Director

About the role

The Program Director is responsible for guiding all aspects of program operations, including service delivery, staff supervision and development, and fiscal management. You will play a critical role in ensuring that participants receive effective, responsive support while maintaining strong relationships with referring authorities and community stakeholders.

Responsibilities

• Oversee intake, assessment, and service planning processes, including interviewing participants, families, and referral sources.
• Ensure individualized service/treatment plans are developed and implemented using a strength-based, wraparound approach.
• Monitor service delivery to ensure alignment with participant goals, program outcomes, and contractual obligations.
• Ensure all services are properly authorized/re-authorized by referring authorities or third-party payors.
• Ensure participants receive the required hours, services, activities, and supports as specified by contracts.
• Oversee revisions to service plans based on evolving participant needs and case review.
• Recruit, hire, train, and supervise direct service and administrative staff in accordance with organizational policies and contractual requirements.
• Ensure staff meet all qualifications set by referring authorities and funding sources.
• Provide ongoing training, coaching, and professional development, including cross-training opportunities; lead regular staff meetings.
• Foster a collaborative, high-performing team environment focused on quality service delivery.
• Support staff in creative problem-solving to meet participant and family needs.
• Ensure services address education, employment, social, and other life domains.
• Facilitate access to community resources and professional supports.
• Oversee discharge planning, ensuring sustainable community linkages for participants and families post-service.
• Maintain readiness for audits, reviews, and compliance monitoring.
• Manage the program within established budget parameters and ensure fiscal responsibility.
• Identify opportunities for program growth, expansion, and innovation.
• Cultivate and maintain relationships with referral sources, community partners, and stakeholders to support program sustainability.

Qualifications/Requirements

• Master's degree in Social Work, Psychology, Counseling, or a related field is preferred (or equivalent combination of education and experience, where applicable).
• Bachelor's degree with commensurate experience may be considered.
• Minimum 1 year of experience managing staff and budgets.
• Experience in a community-based program or human service program is strongly preferred.
• Strong leadership, communication, and organizational skills.
• Proficient in Microsoft Office Suite; Experience using an electronic health record system is a plus.
• Reliable transportation, valid driver's license, and current auto insurance is required.
• Bilingual (e.g., Spanish) skills a plus.

Pay

Status: Full-Time
Salary FLSA Classification: Exempt

Schedule

Summary of the Position: The Program Director is responsible for the overall administration and performance of the Marion County program, including participant services, personnel management, and budget oversight. This role ensures high-quality, strength-based service delivery using a wraparound model, while maintaining full compliance with contractual, regulatory, and organizational requirements.