Program Director

About the role

The CRM Program Director is the enterprise business owner of the CRM transformation, responsible for leading the execution and ongoing optimization of the CRM program, partnering with functional leaders across Sales, Marketing, Customer Service, Data, and Technology to support business objectives and adoption goals.

Compensation & Schedule

Salaried: $160,000 - $190,000 (based on experience), Bonus Eligibility: 25%
Monday - Friday (standard business hours), Full-Time, Exempt
Remote Opportunity

Benefits

We offer a comprehensive benefits package designed to support your life, health, and future. Benefits begin 0–90 days after hire and include Vacation, Personal, and Sick time; Medical, Dental, Vision, Life Insurance, and Disability coverage; Flexible Spending Accounts; and a 401(k) plan. You’ll also enjoy discounts on brand-name apparel, fun employee events, and meaningful opportunities for growth and advancement. Join a company that invests in you from day one.

What you will do

• Enterprise Business Authority: Understanding of how S&S operates across Sales, Service, Marketing, Pricing (RGM), Technology, and Analytics - with the credibility to influence senior leaders across these areas.
• Strong understanding of sales processes, customer engagement, and commercial execution.
• Strong experience with SalesForce CRM system and ideally across Sales, Marketing, Service and Data Clouds.
• Experience implementing AI as part of a CRM system and commercial transformation.
• Excellent communication, facilitation, and interpersonal skills.
• Willingness to travel for field visits, training sessions, and industry events.
• Must be able to read reports and use a computer.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.

Working Environment

This job operates in a professional office and home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions.