Program Director

Responsibilities

• Provide strategic and operational leadership for a portfolio of HUB and affordability programs.
• Lead and develop high-performing teams through effective coaching, training, and performance management.
• Ensure achievement of client SLAs, KPIs, quality standards, and compliance requirements.
• Serve as the primary escalation point for operational, client, and patient-related issues.
• Build and maintain strong relationships with client stakeholders through regular business reviews and governance meetings.
• Analyze program performance metrics and implement corrective actions and continuous improvement initiatives, using data as a key driver of decision-making support.
• Oversee program budgets, staffing models, forecasting, and resource planning.
• Partner with internal departments to support system enhancements, program launches, and operational readiness activities.
• Ensure compliance with applicable regulatory, privacy, and industry requirements, including HIPAA, FDA, and manufacturer-specific guidelines.
• Support business development efforts by participating in client presentations, RFP responses, and implementation planning for new programs.
• Drive innovation and operational excellence through process optimization, automation, and technology-enabled solutions.
• Maintain a patient-centric approach while balancing client objectives, operational efficiency, and financial performance.

Qualifications

• BA/BS degree preferred
• 8-10 years of experience required working at a market access and/or patient affordability vendor, specialty pharmacy, pharmaceutical company, or healthcare industry partner, including previous management experience.
• Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies
• High-level of confidence, integrity, enthusiasm, executive presence and a personality that fits a fast-paced, energetic, and proactive organization.
• Strong work ethic is a must.
• Prioritization and delegation skills to manage others, both direct and indirect reports
• Exceptional verbal and written communication and presentation skills required to both internal and external clients
• Ability to build strong relationships with peers, across the organization and the senior leadership team
• Excellent interpersonal skills and ability to influence sometimes without explicit authority
• Thorough understanding of business operations and processes required