Program Director

Program Description

Grant Associates is seeking a Program Director for the Ohio Means Jobs Cincinnati–Hamilton County center. This role oversees WIOA-funded programs and ensures the effective delivery of workforce development services.

What You’ll Do

• Oversee program implementation with a focus on achieving measurable outcomes and demonstrating accountability to various stakeholders.
• Lead and build a diverse team dedicated to providing high-quality service delivery.
• Foster collaboration and teamwork between Career Services and Business Services teams for optimal performance.
• Develop and implement strategic plans aligned with organizational objectives and new opportunities.
• Efficiently allocate resources, manage budgets, and ensure smooth program execution through effective planning.
• Demonstrate emotional intelligence in interactions with job seekers, staff, and various partners.
• Communicate effectively with stakeholders to build relationships and promote workforce development initiatives.
• Analyze complex situations to make well-informed decisions that drive program effectiveness.
• Evaluate programs, implement data-driven improvements, and focus on enhancing customer service and operational efficiency.
• Identify opportunities for staff development and provide coaching to enhance performance.
• Serve as an escalation point for customer complaints and ensure policy compliance for audit purposes.
• Navigate challenges with resilience, maintaining focus on achieving long-term goals.
• Lead by example in overcoming setbacks and fostering a positive work environment that encourages perseverance.

What We Look For

• Bachelor’s degree in business administration, operations, social services, communications, or related field required; Master’s preferred.
• Equivalent experience and relevant skills will be considered.
• Relevant work experience, and at least two years of experience supervising five+ direct reports.
• Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives.
• Experience managing large scale projects and driving change initiatives, including efforts requiring process mapping, design and rollout of new operating procedures.
• Excellent strategic thinking, operations, quantitative, communications and interpersonal skills.
• Ability to quickly adjust to changing priorities, tasks, or project requirements, and think critically to find solutions efficiently.

About Us

Grant Associates is a national workforce development company passionate about raising the economic security for the people, businesses, and communities we serve. Since 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals. Grant Associates is a wholly owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.

Grant Associates Leadership Behaviors

As a Grant leader, it is expected that the individual in this role consistently displays the following leadership capabilities: