Program Design Manager

About the Role

PANTHERx is the nation’s largest rare disease pharmacy, dedicated to providing uncompromising quality and patient-centric care. We are seeking a Program Design Manager to create and refine business rules and patient journey workflows for new product launches. This role ensures workflows align with manufacturer expectations, operational capabilities, and patient-centric principles while collaborating across internal teams and external partners.

Responsibilities

• Leads the development of business rules and patient journey workflows for each new launch.
• Translates clinical and operational requirements into clear, actionable workflows.
• Ensures workflow designs align with manufacturer expectations and operational capabilities.
• Facilitates cross-functional meetings with internal stakeholders for business rules development.
• Participates in external manufacturer meetings to review business rules and workflows.
• Provides recommendations to internal and external stakeholders regarding the patient journey workflow.
• Collaborates with internal teams during mock launch exercises to provide workflow insights and create mock launch scenarios.
• Coordinates post-launch debriefs with internal stakeholders to evaluate program design and identify areas of improvement.
• Supports continuous improvement of business rules templates and workflow standards.

Requirements

• Bachelor’s degree.
• Minimum of three (3) years in system implementations or related healthcare experience.
• Strong interpersonal skills with the ability to effectively collaborate with management and staff at all levels.
• Proven experience managing client-facing projects.

Preferred Qualifications

• Experience in specialty pharmacy or patient services.
• Familiarity with workflow design and process improvement methodologies.

Work Environment

This position operates in a home or professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to see, talk, or hear. The employee frequently is required to sit; stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading, observing surroundings, or working with data. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

• Hybrid, remote, and flexible on-site work schedules (based on position).
• Medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• 401K with employer matching.
• Employer-paid life insurance and short/long-term disability coverage.
• Employee Assistance Program.
• Generous paid time off for all full-time employees.
• Paid holidays.

Location: Pittsburgh, PA (Hybrid) | Classification: Exempt | Status: Full-Time | Reports to: Senior Manager, Launch Operations and Program Design