Program Coordinator I

About the role

Mays Business School is seeking a Program Coordinator I to support the administration and strategic development of program operations through database maintenance, CRM support, and data security management.

Responsibilities

• Serves as the Salesforce representative, overseeing assigned constituents.
• Acts as the liaison between end-users and technical support groups to facilitate constituent needs.
• Completes all work requests timely.
• Works with Mays Marketing to provide Salesforce communications support.
• Creates forms, portals, populations, fields, prompts, event templates, and automations, as needed.
• Participates in annual cycle prep for multiple programs.
• Follows established procedures in building Salesforce components.
• Handles activities related to the security of data maintained in the Salesforce CRM Database.
• Adheres to security protocols and access standards and criteria.
• Serves on office search and planning committees.
• May develop and update training materials and deliver training sessions.
• Attends and participates in meetings and discussions for the innovation and improvement of the CRM.

Requirements

• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a collaborative environment.

Qualifications

• Education and Experience: Bachelor’s degree or equivalent combination of education and experience. 2 years of administrative, program, customer service, database, or related experience.
• Preferred Qualifications: Master’s degree. Knowledge or experience in information systems. Previous CRM experience. Knowledge of Apex, Visualforce, JavaScript, HTML, CSS and SOQL/SOSL. Ability to function in a deadline-driven environment with multiple projects simultaneously. Knowledge of Texas A&M University systems and regulations.

Skills

• Demonstrate a commitment to collaboration and cooperation with multiple program leaders.
• Strong interpersonal and communication skills, with the ability to conceptualize, organize, and provide constructive feedback to leadership.
• Able to handle multiple priorities effectively and assist in planning, installing, and utilizing various software platforms.
• A solid understanding of data management concepts—such as relational databases, data security, data governance, and database maintenance—is essential.
• Proficiency in Microsoft Excel, Word, and Outlook, along with strong verbal and written communication skills.
• Capable of engaging effectively and providing excellent customer service.
• Demonstrate a high aptitude to learn.

Physical Requirements

• Some lifting/carrying of classroom/presentation materials.
• Ability to lift, carry, load or unload up to 20 lbs. of instructional materials.
• Ability to travel independently to other and/or remote locations by driving and/or flying on commercial airlines.

Pay

Starting at $50,000/annually.

Schedule

Varies.