Program Coordinator I

About the role

The Program Coordinator I will supervise the provision of services to program participants in the County, through direct staff supervision of staff.

Responsibilities

• Supervise the provision of housing for programs in the County through direct supervision of staff.
• Improve housing program skills through supervision, coaching, and training of staff.
• Address performance issues, as necessary.
• Provide support to the team when dealing with complex participant and/or landlord issues, which may include leading case conferencing meetings, connecting staff with other community resources for support, and providing direct services to clients/landlords.
• Provide housing location services for clients and ensure collaboration with appropriate Abode staff to ensure subsidy payments.
• Complete initial and annual HQS inspections accurately and on time.
• Maintain relationships with property owners and manage housing stock.
• This will mean developing new landlord contacts, as well as maintaining current units.
• Communicate closely and frequently with all members of the housing and services team to improve systems, solve problems, share resources, and coordinate work.
• Ensure timely completion of HMIS annual updates, and quarterly/yearly income assessments as needed.
• Maintain housing files and support Compliance Specialists to ensure program compliance.
• Attends staff meetings and other agency functions as needed.
• Oversee audits and monthly program reports as needed.
• Maintain unit/participant information in WMAT.
• Run rent reports and ensure property owner payments.
• Ensure accuracy of participant rent calculations and upload to WMAT/participant files.
• Work with the manager/finance team to ensure appropriate budget maintenance.
• Review monthly MER reports.
• Maintain knowledge of HUD regulations/prepare files for monthly audits with the County.
• Other duties as assigned.

Qualifications

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field and equivalent experience.
• 2 years of field experience working with people with co-occurring disorders and/or who are homeless.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Flexible schedule to work evening and weekend hours as needed.

Competencies

• Professional experience in the human services, social work, psychology, or related field and demonstrated experience in rental housing programs for low income, special needs individuals and families.
• Ability to work within a housing first philosophy and Harm Reduction model and lead others to work with these models.
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Ability to build supportive and respectful working relationships with transition age youth that instills hope and promotes self-determination using a strengths-based approach.
• Possess an understanding of and practice cultural sensitivity through open dialogue and self-exploration with diverse groups, while providing direct services.
• Ability to effectively intervene in crisis situations and make sound decisions in difficult situations with participants.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.