Program Coordinator I / Assistant Branch Supervisor II - 191573

This position is located at the N. Augusta Department of Motor Vehicles (DMV) Branch Office in North Augusta, SC.

Responsibilities

• Serves as manager-in-training to provide frontline leadership and ensure customer inquiries are handled in a professional and timely manner in accordance with defined goals and processes; includes directing, planning, and coordinating day-to-day office operations.
• Supervises all personnel matters such as hiring, performance appraisals, and disciplinary actions.
• Monitors career programs to ensure employees meet requirements and needs; counsels and reprimands employees.
• Completes human resources requirements for subordinate personnel including EPMS rating and time entries/requests in SCEIS.
• Provides oversight and direction for office operations, front-line customer services, knowledge and skills testing programs, and examiner utilization.
• Registers applicants for motor voter and/or selective service, if required.
• Reconciles daily activity reports including bank detail, timesheets, and approves refund requests.
• Secures audited documents, petty cash fund, and accountable monies daily; ensures building security.
• Assists in preparing close-of-day bank deposits and securing all monies in the bank depository.
• Performs routine maintenance on equipment.
• Administers knowledge tests for all classes, including CDL, and processes driver and vehicle transactions.
• Answers customer inquiries pertaining to driver and/or vehicle services in person, via email, or by phone.
• Maintains inventory of office supplies and prepares requisitions.
• Prepares inventories of all accountable items and monthly, quarterly, and yearly reports.
• Performs other duties as required by the manager.
• May be required to relocate to an office within 30 miles of the home office if business needs require.

Requirements

• A high school diploma or equivalent and relevant program experience; an equivalent combination of education and experience may be accepted with prior approval.
• Must complete a nationwide criminal background check, including fingerprints, prior to being certified to administer CDL knowledge skill tests.
• Where applicable, must be successfully certified to administer all classifications of road testing, including knowledge skill tests, and complete a formal CDL examiner course covering the CDL Licensing System and overview of CDL tests.
• Knowledge of DMV laws, regulations, policies, and procedures.
• Ability to learn and explain all vehicle and driver policies and procedures to customers and employees.
• Strong communication skills, both oral and written.
• Proficient in basic computer skills and experienced with Microsoft Outlook, Excel, and Word.
• Proficient in Phoenix software.
• Capable of performing management duties as outlined by the Branch Office Manager.
• Must make decisions in the best interest of the agency to provide the highest level of customer service.
• Tasks are completed in a climate-controlled office setting; ability to lift up to 50 pounds.
• Work may require prolonged sitting at a computer terminal or constant movement to handle customer needs; limited overtime may be required.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children (also available for temporary employees working over 30 hours per week).
• 15 days of annual (vacation) leave per year.
• 15 days of sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs (optional for temporary employees).
• Employee Assistance Program (EAP) at no cost to the employee or members of their household.