Program Coordinator, ConnectUS

About the role

The Program Coordinator, ConnectUS provides essential operational, administrative and programmatic support to advance digital equity initiatives across the community. ConnectUS is a community-wide initiative to close the digital divide in Franklin County and sits within the Smart Columbus innovation lab. Reporting directly to the Program Manager, the Program Coordinator plays a critical supporting role in the day-to-day execution of programs, participant engagement, partnership coordination, data tracking and event logistics. This position is ideal for a detail-oriented, reliable and service-minded professional passionate about community impact and gaining experience in program operations.

Essential Duties and Responsibilities

• Provide operational support for ConnectUS programs, including device distribution, digital skills training cohorts, participant recruitment, registration, onboarding and retention activities.
• Maintain accurate program records, databases, and tracking systems for participants, devices, outcomes, expenses and other key metrics.
• Support data collection, grant reporting, compliance documentation and preparation of regular progress reports.
• Attend program meetings to take notes, track action items, and support preparation of presentations, reports and documentation.
• Support procurement, inventory management, scheduling and other day-to-day operational tasks.
• Provide general administrative and project support to the Program Manager and broader ConnectUS team.

Partnership and Stakeholder Coordination

• Serve as a primary point of contact for program participants, responding to inquiries, providing assistance and helping resolve day-to-day issues.
• Aid in partner onboarding, relationship management and ongoing communication with training providers, community organizations and coalition members.
• Act as a liaison between internal teams, external partners and participants to facilitate smooth collaboration.
• Help plan and coordinate meetings, events, convenings and training sessions, including logistics, materials preparation, attendee communications and follow-up.

Skills and Qualifications

• Required Qualifications: Bachelor’s degree in public administration, nonprofit management, communications, social sciences or a related field (or equivalent experience).
• Experience: 2–4 years of experience in program coordination, administrative support or community program operations.
• Skills: Strong proficiency in Microsoft 365 and comfort with data management tools.
• Key Skills and Experience: Excellent organizational and project coordination skills with strong attention to detail, solid written and verbal communication abilities, experience supporting program data tracking, reporting and basic evaluation activities, ability to build positive working relationships with diverse stakeholders, including community partners and internal teams, ability to work in a fast-paced environment and manage multiple tasks and deadlines effectively, passion for digital equity, workforce development, and community impact initiatives, high degree of reliability, discretion and professionalism.

To Apply

To apply, send your resume and a short note of interest to careers@columbuspartnership.com with the subject line: Program Coordinator, ConnectUS.