Program Coordinator

About the role

Support Program Management team in the review and evaluation of new business, renewal submissions and audits.

Work with brokers regarding any outstanding and/or incomplete new business and renewal submission activity.

Support member development activities by tracking activity in company CRM system.

Education and Experience

• Bachelor’s Degree or equivalency in a related discipline
• At least two (2) years of experience in the insurance industry

Skills/Competencies Requirements

• Communicating effectively within the Captive Support Team and with the Program Management Team to ensure deadlines are met and the proper information is obtained
• Ability to work independently and communicate activities/outcome with team
• Responsive to assignments and communication on status
• Strong technical aptitude including a high proficiency in Microsoft Office
• Understand company required information systems
• Excellent written and verbal communication skills
• Organization; planning and prioritization skills
• Strong analytical skills; problem solving and judgment
• Intellectual curiosity to build an in-depth understanding of insurance and risk management
• Commitment to meeting customer service demands
• Positive attitude and commitment to support business culture

Priorities

• Accuracy
• Timeliness
• Broker-Service Provider-Client Relationships
• Positive Team Attitude

Essential Duties and Responsibilities

• Review, prepare and submit documents for new and renewal business and audits.
• Accountable for ensuring information is complete and accurate
• Communicates with various stakeholders and members to ensure that submissions are reviewed effectively
• Adhere to the various service level agreements for new business, renewals and audits
• Responsible for invoicing of captive premium
• Provide superior customer service to clients, brokers, fronting companies, and various service providers
• Assure company systems are accurate and up-to-date
• Commitment to company values