Program Coordinator

Responsibilities

• Promote program quality through timely chart audits, tracking areas for improvement, supporting clinical team re-training, and assisting with labs, attendance, and other program operations.
• Manage chart completion, ensuring all required documents and signatures are present.
• Maintain and build relationships with outpatient providers for the purposes of strengthening collaboration between teams.
• Assist with outreach and ongoing communication between these providers.
• Actively involved in the first day of programming to ensure helping with any troubleshooting, getting them acquainted with the team and schedule and providing resources as needed.
• Develop and maintain a system of tracking outpatient (therapists, RDs, psychiatrists, PCPs/pediatricians, specialists) and program (external HLOC, DBT, trauma) referrals and organizing these by geography, insurances accepted, specialties, and other relevant info.
• Absorb and execute referral/transfer process to HLOC/alternate tx when indicated.
• Aid in Joint Commission and payor audits as needed.
• Track status of discharged client charts and assist in the timely closure of discharged charts.
• Support clinical team members with the completion and execution of forms and letters related to leaves of absence from school/work, accommodations, and disability claims.
• Attend and participate in clinical staff meetings; record and distribute notes/minutes form these meetings to the entire team.
• Exercise sound judgment, professionalism, confidentiality, and maturity in interactions with staff and clients.
• Audit documentation to ensure it meets payer and accreditation standards.
• Manage the completion of client satisfaction surveys and LOC clinical assessment questionnaires.
• Manage team celebrations, e.g., personal milestones, birthdays, and work anniversaries.
• Upon admission, ensures ROIs are in place with outpatient provider teams, sends initial outreach, and audits h/w/v are updated weekly.
• Completes weekly clinical updates and shares these updates with parents and team members.
• Eat meals and snacks with clients, as assigned.
• Complete suicide risk assessments, as assigned.
• Aid in the execution of discharge planning, including ensuring clients are established with outpatient team members and appointments prior to level of care change and discharge.

Qualifications

• Bachelor's Degree required, BSW preferred.
• Experience in case management/coordination. Minimum prior administrative experience in a similar environment.
• Knowledge of mental illness, including eating disorders, preferred.
• Knowledge of basic medical terminology is preferred.
• Knowledge of insurance and billing preferred.