Program Coordinator

About the role

The Program Coordinator works in a team environment, owning projects and collaborating closely with the team and physician partners.

Responsibilities

• Assist with agendas, meeting arrangements and minutes
• Assist with projects for the Operations & Risk Adjustment team and other assignments received by management
• Assists supervisor and department with presentations (content editing/content recommendations in addition to standard proofing)
• Collects and compiles data and information for analysis
• Composes routine, general correspondence to stakeholders and leadership
• Effectively prioritize and complete assigned tasks and projects
• Reconcile and validate data for accuracy and completion
• Research and provide courteous, accurate and timely responses to inquiries by providers as related to Operations or Risk Adjustment projects and reports
• Tracks and monitors progress against timeline and key milestones
• Other duties as assigned

Essential Job Functions

• Supports the operations team in the development and operations of programs
• Understand, adhere to, and implement the Company’s policies and procedures
• Provide excellent customer service skills, including consistent awareness and sensitivity to the needs of internal and/or external clients
• Proactively ensure that client needs are met or exceeded
• Take personal responsibility for personal growth including acquiring new skills, knowledge, and information
• Engage in excellent communication which includes listening attentively and speaking professionally
• Set and complete challenging goals
• Demonstrate attention to detail and accuracy in work product

Other Job Functions

• Understand, adhere to, and implement the Company’s policies and procedures
• Provide excellent customer service skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients
• Proactively ensure that these needs are met or exceeded
• Take personal responsibility for personal growth including acquiring new skills, knowledge, and information
• Engage in excellent communication which includes listening attentively and speaking professionally
• Set and complete challenging goals
• Demonstrate attention to detail and accuracy in work product

Required Qualifications

• Minimum Experience: 1+ years of experience with customer service and/or office support
• Education/Licensure: Associate’s Degree, Bachelor’s Degree; or equivalent work experience required

Skills and Abilities

• Ability to be a team player and exercise initiative in responding to practice requests and concerns in a helpful and courteous manner
• General understanding of the health care industry, ideally the provider relations field – desired
• Excellent interpersonal and telephone communication skills are required
• Exercise attention to detail; ability to provide accurate data entry
• Ability to work under pressure with minimal supervision, multi-task, complete projects in a timely fashion and meet deadlines a must
• Problem-solving and organizational skills a must
• Language Skills: Strong communication skills both written and verbal to work with multiple internal and external clients in a fast-paced environment
• Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Reasoning Ability: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
• Computer Skills: Ability to perform intermediate-level functions using Microsoft Office (Word, Excel, Outlook, PowerPoint)