Program Assistant- Youth ACT
Position Summary
The Niagara County Youth ACT Team is seeking a Program Assistant to support their team in delivering intensive, community-based mental health services to youth and their families. The Program Assistant will provide outstanding customer service, handle administrative duties, and assist with various program tasks.
Major Responsibilities/Activities
Support administrative duties, following standard customer services protocol; demonstrate sensitivity to client trauma history, mental health issues, cultural barriers & socio-economic challenges.
Answer the telephone professionally, resolving or routing calls appropriately.
Contribute to the program's Quality Improvement process.
Promote the department as needed.
Comply with all agency policies and procedures.
Handle various administrative tasks as needed, including mail distribution, faxing, case filing, opening and closing records, assisting staff with computer system issues, etc.
Be proficient in using the electronic record system.
Monitor and manage client data and insurance information, addressing coverage ineligibilities and problems.
Record and manage Medical Record Requests according to agency policy.
Minimum Requirements
A flexible schedule, including morning and evening availability.
At least two years of office experience, preferably in the human services field.
Ace in an associate’s degree in business, education, or related field preferred.
Strong computer skills; technical testing will be required during the interview process.
Excellent interpersonal skills, including written and oral communication.
Experience interacting with children & adults with mental illness preferred.
Pay
Competitive Pay Range of $19.25 - $22.00 per hour depending on experience, based on a 35-hour work week.
Shift Information
Flexible schedule.
Benefits
Paid Time Off (PTO), paid holidays and bereavement time.
Employer Paid Life Insurance.
Medical insurance options.
Dental insurance options.
Vision insurance options.
Wellness Program and Incentives.
Health Savings Account (HSA).
Healthcare Flexible Spending Account (FSA).
Dependent Care FSA.
Retailer Employee Referral Bonus.
Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF).
403(b) Right Away and Employer-Contributions.
Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics.