Program Assistant, Youth ACT (26110)
About the role
As a Program Assistant you will maintain patient‑centered care for clients receiving services from the primary licensed Youth Assertive Community Treatment (ACT) program, handling the referral and intake process through ongoing treatment and discharge. You will report to the Program Director and work primarily onsite.
Responsibilities
- Develop and track a staff safety and monitoring system, including staff check‑ins, and respond to staff or client incidents.
- Manage medical records and support daily staff communication.
- Facilitate monthly billing reporting, insurance eligibility, electronic clinical record reporting, and other records needed to sustain program functioning.
- Maintain contact information for local service providers, first responders, community health agencies, housing, clients, and collaterals.
- Develop proficiency with the CAIRS system and monitor assessment due dates for clients.
- Maintain hospitalization logs in the electronic clinical record to support billing functions.
- Manage the referral, intake, treatment, and discharge process for the Youth ACT program on a daily basis.
- Compile and obtain all required documents for referral so the Program Director can review referrals quickly for potential admission.
- Contact potential program participants to review program structure and client needs; schedule intake appointments by coordinating with program staff.
- Support the Director with routine reporting and auditing documentation for accuracy and completion.
- Communicate audit results and required documentation to program staff.
- Compile program data comprehensively, tracking client demographics, referral source, session frequency, hours per session, critical events (e.g., hospitalizations) and outcomes.
- Help develop program budgets, record expenses, and track program spending.
- Schedule Psychiatrist/Psychiatric Nurse Practitioner appointments as directed by the Director.
- Record meeting minutes and develop reports for shareholders/referral sources.
- Ensure all appointments are correctly scheduled for the program.
- Compile reports for ACT clinicians regarding documentation accuracy and timeliness.
- Complete and scan paper documents to the responsible provider or attach them to the appropriate participant electronic clinical record.
- Welcome participants/visitors to the office, monitor the waiting area for safety or comfort concerns, and respond as needed.
- Triage and manage the ACT main phone line, directing callers to the appropriate team member.
- Maintain office supply inventory and communicate program needs to the Director.
- Maintain the agency vehicle’s cleanliness and fuel levels on a routine basis.
- Accompany ACT team members into the community when a safety concern exists, as directed by the Director.
Requirements
- High School Diploma (required).
- Associate’s degree and three years of related experience (preferred).
- Valid NYS driver’s license (required).
Benefits
- Health care package: medical, dental, and vision.
- Tuition reimbursement.
- Paid time off.
- Holiday pay.
- 401(k) plan.
- Life insurance.
- Loan repayment assistance.
- Free training/CEU opportunities.
About Northern Rivers
Northern Rivers Family of Services works together to make a difference in clients’ lives, empowering children, adults, and families to change their lives and build stronger communities. As an Equal Opportunity Employer, Northern Rivers hires great people from a variety of backgrounds because it makes the organization stronger. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other characteristic protected by law.