Program Assistant - Sarah's House (Weekend/Evenings)

About the Role

Catholic Charities of Baltimore, Sarah’s House, is looking for a Program Assistant to provide information, assistance, and security to the program and its guests. The ideal candidate will conduct their work in a welcoming and hospitable manner towards all clients, volunteers, and visitors. Sarah’s House is a supportive housing program offering emergency shelter and project-based housing with an array of services for families experiencing homelessness in Anne Arundel County. We provide safe shelter, daily meals, and casework support for those in need.

Responsibilities

• Maintain a safe and secure environment for clients, staff members, volunteers, and visitors.
• Monitor compliance with policies and procedures, report incidents, write violations, and perform emergency intervention as required.
• Demonstrate the philosophy of Catholic Charities and the program through participation in activities, positive communication, and a helpful attitude.
• Maintain logs and files related to various programs, ensuring accurate record-keeping.
• Ensure residents are aware of their rights and the grievance process.
• Monitor building activity to ensure safety, security, and compliance with policies.
• React to emergency situations professionally.
• Conduct room inspections and assess compliance with established standards.
• Provide general assistance to guests, including operation of meals, clothing, laundry, restroom, and shower rooms.
• Provide transportation to residents in accordance with established policies, including driving program vehicles safely.
• Perform other duties as assigned.

Requirements

• One year of related experience, preferably working with the homeless or at-risk populations.
• Must be certified in CPR and/or First Aid within six months of employment.
• Must obtain ServSafe® certification (ODB, Sarah’s House, and WHRC - 402000) within six months of employment.
• Driver must be at least 21 years of age, with a minimum of 2 years of driving experience and a valid driver’s license issued by the state of residence.
• No state-issued restrictions on the license that would impede the ability to operate the vehicle as required by the Agency.
• No more than three (3) points on their driving record.

Skills & Abilities

• Ability to utilize or willingness to learn computer systems and software necessary for the position (basic computer, web browsing, online training, and email usage skills).
• Reliability in punctuality and consistent attendance.
• Good social skills with a respectful demeanor toward staff, clients, and visitors.
• Ability to remain calm in stressful situations.
• Ability to intervene between people in a non-violent manner.
• Knowledge of basic concepts of personal care, housekeeping, and other care areas.
• Ability to relate to and show consideration for a variety of personalities.

Physical Requirements & Work Environment

• Medium work involving moving objects up to 50 pounds.
• Ascending or descending ladders, stairs, scaffolding, ramps, poles, etc.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving in different positions to accomplish tasks in various environments, including tight and confined spaces.

Schedule

Two shifts available: Saturday / Sunday, 3 pm – 11 pm.

Pay

$16.75 per hour.

Benefits

• Health, dental, and vision coverage.
• Vacation, sick, and holiday pay.
• 403(b) Retirement Plan with discretionary employer contribution.
• Tuition advancement.
• Paid parental leave.