Program Assistant, Franklin Academic Alliance

About the role

Supports the College’s Frances M. Franklin Academic Alliance with wrap-around support services and resources for students from low to moderate income backgrounds. Coordinates student workshops, plans meetings, and develops communications with students, faculty, and staff.

Responsibilities

• Provides support to the Academic Alliance program activity and community engagement programs, monitors goals and status of participating students, and monitors implementation of community development activities/resources.
• Serves as a liaison between the College and external partners to administer programs and services.
• Serves as a liaison between the College and external partners to meet common objectives to support student success.
• Provides additional support to current and perspective Academic Alliance students to connect them to College resources and programs.
• Supports and updates team members in the research and development of strategic initiatives related to access, community outreach, and student retention support programs.
• Facilitates effective communication and collaboration within the College amongst faculty, staff, administration, and students.
• Maintains and coordinates an effective and efficient data management process that guides strategic direction, decision-making, and resource development for the division and its programs.
• Works collaboratively with department to identify resources for program development, delivery, and sustainability.
• Performs other duties as assigned.

Requirements

• Bachelor’s Degree in Higher Education Administration, Public Administration, or related field.
• Significant related experience may substitute for education.
• Minimum of two years of demonstrated office or program support experience.
• Demonstrated effectiveness in a role requiring dynamic and abstract problem-solving methods in adaptive situations.

Qualifications

• Comprehensive knowledge of administrative support concepts, practices and procedures.
• Excellent organizational and project management skills.
• Intermediate Banner System skills (or equivalent program).
• Intermediate-level proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to effectively complete work assignments independently.
• Confidentiality and discretion in handling sensitive and private matters.
• Adequate attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to prioritize and manage multiple tasks under pressure.
• Flexibility to work a flexible schedule to accommodate departmental needs.
• Sensitivity to the needs of students and the community.

Skills

• Intermediate-level proficiency with Microsoft Office Suite.
• Intermediate-level proficiency with Microsoft Outlook.
• Intermediate-level proficiency with Microsoft Word.
• Intermediate-level proficiency with Microsoft Excel.
• Intermediate-level proficiency with Microsoft PowerPoint.

Benefits

N/A

Pay

$19.00 per hour

Schedule

M-F, 9:00am-1:00pm