Program Assistants

About the role

Lenox Hill Neighborhood House, a settlement house founded in 1894, is seeking a Program Assistant-Per Diem to support the Women's Mental Health Shelter. The position is part-time, with flexible schedules including evenings and weekends.

Responsibilities

• Interface daily with clients by providing excellent customer service, greeting and orienting clients, fielding questions and responding to client needs
• Aid clients with activities of daily living, including laundry, decluttering dorm areas and assisting with client-administered medication observation
• Deescalate on-site crises and conflicts through problem-solving and conflict resolution
• Facilitate the shelter intake process, identifying priority concerns and additional supports as needed
• Support day-to-day operations of the Women's Mental Health Shelter, ensuring they are conducted according to high-performance standards and government regulations
• Collaborate with staff from various departments and disciplines

Qualifications

• Strong communication, organizational, customer service and administrative skills
• Ability to multi-task in a fast-paced environment
• Bachelor's degree, with relevant experience in homelessness services, behavioral health, substance use services or residential support preferred
• Fluency in Spanish is ideal

Benefits

The position offers a supportive and collaborative team environment, state-of-the-art facilities, and a range of social events and activities.

Pay

$26.65 hourly rate

Schedule

Shifts available: 7:00am-3:00pm, 3:00pm-11:00pm, 11:00pm-7:00am