Program Assistant

About the role

Join a mission-driven organization dedicated to ending veteran homelessness and supporting veterans and their families on the path to stability and independence.

Responsibilities

• Support day-to-day operations of veteran housing and supportive service programs
• Maintain client records, databases, and documentation to ensure compliance with grant and program requirements
• Aid Case Managers and program staff with file maintenance, audit preparation, and quality assurance reviews
• Track, collect, reconcile, and report program participant fees, rent payments, and other site revenues
• Manage petty cash, deposits, expense tracking, and financial documentation
• Cook up purchases, supply inventory, vendor relationships, purchase orders, and expense allocations
• Support grant administration activities including reporting, budget tracking, invoicing, and compliance documentation
• Aid in supportive service fund requests and resource coordination for veterans
• Coordinate donor records, in-kind contributions, mailings, and community engagement activities
• Organize events, meetings, trainings, volunteer activities, and special projects for veterans, staff, donors, and community partners
• Support intake, eligibility verification, client orientations, and program enrollment activities
• Aid in recruitment and onboarding activities including job postings, interview scheduling, candidate communications, and new hire coordination
• Track employee training, certifications, evaluations, and compliance requirements
• Maintain operational policies, procedures, and program manuals
• Prepare reports, spreadsheets, and presentations for management and funders
• Support cross-functional projects that improve program effectiveness and service delivery

Qualifications

• Bachelor's degree in Social Services, Nonprofit Management, Business Administration, Accounting, Public Administration, Human Services, or a related field
• Equivalent experience may substitute for education requirements
• Strong administrative, organizational, and project coordination skills
• Experience supporting nonprofit, social service, healthcare, housing, or community-based programs preferred
• Excellent written and verbal communication skills
• Strong attention to detail and ability to manage multiple priorities simultaneously
• Experience maintaining records, reports, databases, and compliance documentation
• Strong customer service and relationship-building skills
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams

Preferred Qualifications

• Experience working in nonprofit organizations, social services, housing programs, or community-based programs
• Familiarity with grants management, reporting, budgeting, or compliance processes
• Knowledge of veteran services, homelessness programs, supportive housing, or community resources
• Experience coordinating events, trainings, or volunteer programs