Program Assistant

About the role

The Human Services team at Public Consulting Group (PCG) helps state and municipal human services and economic development agencies keep their promises to the children, adults, and families they serve. This role is ideal for an administrative professional who can use their skills to build stronger communities and better serve populations in need.

Services

• Program Consulting
• Finance Consulting and Billing Services
• Applied Technology
• Outsourcing and Operations
• Strategy
• Project and Grants Management
• Assessments and Feasibility Studies

Responsibilities

• Manage incoming child care referrals and review for program and supportive service eligibility.
• Avoid entering all required information accurately into the case management systems and the child care database.
• Assign and distribute cases to Child Care Specialists to ensure timely customer engagement.
• Host and co-host virtual child care intake sessions.
• Perform additional duties as assigned.

Required Skills

• Strong customer service etiquette, including professional communication and effective interpersonal skills.
• Comprehensive knowledge of company services with the ability to clearly articulate and address related inquiries.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• The ability to recognize, handle, and maintain the confidentiality of all sensitive information.
• Proficiency in modern office procedures and computer applications.
• The ability to communicate and collaborate effectively with external child care agencies.

Qualifications

• A High School Diploma or equivalent required; college degree preferred.
• A minimum of 2 years of relevant work experience; background in social services is a plus.

Working Conditions

• Must reside in San Diego County.
• This position requires full-time (Mon-Fri) in-office work, from 8am-5pm.
• PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

Pay

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role: $19-$22. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Schedule

As required by applicable law, PCG provides the following reasonable range of compensation for this role: $19-$22. In addition, PCG provides a range of benefits for this role.