Program Assistant

About the role

The Program Assistant will serve as the first point of contact for the Fulton Community Reentry Center. They will provide administrative support across the facility and coordinate front-desk activities.

Responsibilities

• Greet and welcome guests as soon as they arrive.
• Direct visitors to the appropriate place.
• Answer, screen, and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, and brochures).
• Update calendars and schedule meetings for shared meeting/office spaces.
• Manage conference room set-ups / breakdowns.
• Maintain daily building schedule on floor screens.
• Maintain inventory and coordinate ordering of office supplies and equipment according to internal procedures.
• Promote a positive image of the organization through communicating Osborne Association’s mission and programs to a variety of audiences.
• Deliver program and technical assistance to colleagues, in collaboration with other offices or agencies.
• Cook up interoffice mail pick-up/delivery with receptionists at other Osborne Offices including Brooklyn, Bronx, Manhattan etc.
• Residential/Office package coordination.
• Enforce OA's policy on no personal package deliveries for staff.
• Manage the driver(s) daily pick-up/drop-off requests.
• In-person attendance is required to collaborate with co-workers.
• Perform other duties as assigned.

Requirements

• Minimum Qualifications: High School Diploma or equivalent. Certification if Office Management is a plus.
• Proven work experience as a Receptionist, Front Office Representative, Assistant or similar role.
• Hands-on experience with office equipment (e.g., fax machines and printers).
• Customer service experience.

Key Competencies

• Good interpersonal skills with the ability to communicate effectively both written and oral.
• Knowledge of community resources.
• Ability to make sound decisions and resolve conflicts.
• Deal calmly in crisis situations and handle multiple tasks effectively under pressure with minimum supervision.
• Work collaboratively well with diverse groups.
• Strong organizational skills, detail-oriented, and efficient.
• Proficiency in Microsoft Office Suite and Google Suite.
• Able to be resourceful and proactive when issues arise.
• Must be able to work flexible shifts, weekends, and overtime if necessary.

Benefits

• Participation in 403(b) and New York State Paid Sick Leave.
• Pay for part-time employment.
• Career development through ongoing training and individual development plans.
• Opportunity for job advancement and promotions.

Company Information

• The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor.
• All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category.