Program Assistant

About the Role

Be part of a team that values connection, accountability, and real impact. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support. You’ll be part of a team that is clear about expectations, supportive, accountable, and focused on outcomes that matter to people. This role supports staff and the individuals we serve, helping them live the healthiest and fullest lives possible while ensuring our team can do the same.

Location & Schedule

Middletown, NY
Monday–Friday, 8:00 AM–4:30 PM

Pay

$18.00/hour

Responsibilities

• Be a welcoming first point of contact by answering, screening, and directing phone calls.
• Support staff and the people we serve by responding to questions, needs, and requests with professionalism and care.
• Keep information accurate and up to date through daily data entry, EHR updates, filing, faxing, and maintaining records.
• Coordinate doctor’s appointments and help make sure important services and follow-ups stay on track.
• Prepare daily and weekly reports that help our teams stay informed and organized.
• Assist with intake screenings and help welcome new clients into our programs.
• Support client enrollment and discharge processes, helping ensure transitions are handled accurately and respectfully.
• Accept and process payments while maintaining accuracy and confidentiality.
• Keep the office running smoothly by ordering office supplies and helping with day-to-day administrative needs.
• Assist with technology and system-related needs, communicating effectively with system users about technical and business issues.
• Take on additional assignments as program needs evolve.

Qualifications

• Two years of related experience preferred.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Hands-on experience with network administration or technical systems is a plus.
• Ability to communicate effectively with system users regarding technical and business needs.

Skills

You’ll thrive in this position if you:

• Are highly organized and take pride in getting the details right.
• Can juggle multiple priorities without losing track of what matters.
• Communicate clearly and treat everyone with respect.
• Enjoy helping others and providing excellent customer service.
• Stay calm, professional, and solution-focused during stressful situations.
• Are comfortable learning new systems, technology, and processes.
• Can adapt quickly when priorities change.
• Enjoy being part of a team and contributing wherever help is needed.

Physical Requirements

• Ability to sit or stand at a computer for extended periods.
• Work effectively in an open-space office environment.
• Move throughout the workday and, when needed, follow people served throughout the community.
• Work alongside coworkers in close proximity (within 3 feet).
• Navigate tight spaces as needed to perform job responsibilities.
• Occasional lifting of 25+ pounds.