Program Assistant-1

Work where your work matters. CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

About the role

Under supervision, the Program Assistant provides administrative support within an organizational structure, primarily focusing on assisting the Child Care Financial Assistance (CCFA) Division. This position ensures efficient handling of administrative tasks, compliance with program regulations, and effective communication.

Responsibilities

• Support case management tasks including, but not limited to filing, typing, sending/receiving/logging mailings; preparing enrollment and provider packets; sending copies of Notice of Action to parents and/or DPSS; clerical support with photocopying, filing, faxing, typing, mail processing; and maintaining CCRC’s eligibility list.
• As requested by Case Specialists, request appropriate documentation to maintain family eligibility and program compliance.
• Develop and maintain accurate, legible and complete written records of families’ program activity.
• Develop, maintain, and apply knowledge of program regulations, guidelines and funding terms and conditions, which can include Title V, funding terms and conditions, Stage 1 contract, CDE, and CCRC policies.
• Provide professional customer service internally to members and externally to clients, families, and providers. Answer telephones, assist or transfer callers as expected, follow-up as needed.
• Provide comprehensive support and technical assistance to parents regarding childcare questions and concerns.
• Provide daily communication and support as required to the Child Care Financial Assistance (CCFA) Division.

Responsibilities are divided as follows: 55% Clerical and General Assistance, 45% Customer Service.

Requirements

• High School diploma or equivalent required and 2 years of equivalent related work experience (experience in Child Development, Social Work, Psychology, Family Studies, or related field); or
• Associate’s Degree in the field of Psychology, Sociology, Child Development, Social Work, Family Studies, or related field (as approved); or
• Any equivalent combination of education and experience that demonstrates the knowledge, skills, and abilities required to successfully perform the essential functions of the position.
• Proficiency and experience with Windows-based programs and data entry.
• Some travel/business related driving required. Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver’s License and receiving DMV clearance.
• Hybrid work schedule. Ability to work a regular, full time schedule; overtime may be required as needed. Late shift schedule until 7 pm one Monday a month required.
• Ability to work in a professional office environment.
• Background check required. Background requirements determined according to the requirements of the program(s) which the position will be supporting. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history/experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification/clearance to the standard background check as part of the recruitment and selection process, including:
  • Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/community care or child/community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
  • Health Clearance: For positions working directly with the public in a child/community care or child/community care adjacent setting or working with “at risk” populations, CA Code of Regulations Title 22,101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93).
  • MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.
  • Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341).
  • CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/community care or child/community care adjacent setting (CA Health & Safety Code 1596.865 – 1596.866).
  • Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995).

Preferred Qualifications

• Bachelor’s degree.
• Bilingual: Ability to converse, write and/or translate in English & Spanish or Armenian.

Benefits

• Competitive compensation package.
• Robust benefit offerings:
  • Medical, Dental, Vision, and Voluntary Life Insurance.
  • Basic Life Insurance and Long Term Disability paid for by CCRC.
  • Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting.
  • Generous Time Off Policy: Vacation and Sick Time, Holidays, and Paid Winter Break.
• Opportunities for learning and professional development, including education reimbursement.
• Employee Assistance and Wellness Programs.
• 501(c)(3) designation: Eligibility to apply for Public Service Loan Forgiveness.

Pay

Expected Hourly Pay Rate: $20.00