Program Advisor Associate

About the role

K12 Coalition is a provider of educational products and services aimed at transforming learning outcomes in K-12 settings. It addresses significant challenges such as teacher certification, test preparation, professional development, curriculum, consulting, and strategic planning. Founded by experienced educators, K12 Coalition seeks to offer solutions that meet the needs of today's education landscape.

Responsibilities

• Serve as the primary point of contact for iteach candidates, responding to inbound calls and emails to guide them through the iteach program and teacher certification process.
• Conduct personalized one-on-one advising sessions via Zoom, answering questions and helping candidates navigate their path to certification.
• Stay current on program requirements, state certification guidelines, and application steps to ensure accurate and up-to-date advising.
• Educate prospective candidates on the value of iteach’s alternative certification program, clearly communicating program benefits and addressing any concerns.
• Support candidates throughout the application and enrollment journey, driving engagement and improving the conversion rate from “Applied” to “Enrolled.”
• Maintain detailed records of candidate interactions, tracking progress and follow-ups to ensure a seamless experience.
• Collaborate with internal teams to share candidate feedback and contribute to ongoing program improvements.
• Provide an exceptional customer service experience, ensuring every candidate feels supported, informed, and confident throughout their journey.
• Support the team with additional tasks and responsibilities as needed to help meet evolving organizational goals and objectives.

Qualifications

• Associate’s degree is required, Bachelor’s degree is preferred.
• 2-4 years of experience in a customer service, advising, or sales-related role, preferably in an education or service-oriented setting.
• Strong written and verbal communication skills, with the ability to build rapport and connect with individuals through virtual channels (phone, email, chat).
• Proven ability to manage multiple tasks, stay organized, and follow up on details in a fast-paced environment.
• Self-motivated and able to work independently while contributing to team goals.

Benefits

The compensation for this position is $24 per hour. Compensation is determined based on qualifications, location, internal equity, and the budgeted amount for the role.

Pay

$24 per hour

Schedule

Full-Time Non-Exempt

Benefits

Our full-time employee benefits include flexible time off, paid parental leave, comprehensive medical, dental, and vision insurance, and a 401(k) with company matching. We are committed to fostering a work environment that promotes both personal and professional well-being.

Skills

Customer Service Orientation, Initiative, Adaptability, Collaboration, Accountability

Benefits

Comprehensive medical, dental, and vision insurance, paid parental leave, flexible time off, 401(k) with company matching, commitment to employee well-being, transparent and secure recruitment process.

Pay

$24 per hour

Schedule

Full-Time Non-Exempt

Application Instructions

All open positions are listed on our official Careers Page, and any offer follows a formal interview process. No upfront payments: We will never ask candidates to pay fees of any kind during the hiring process, including for training materials, background checks, or equipment.

Contact Information

If you need assistance or accommodation during the interview process due to a disability, please email us at recruitingteam@k12coalition.com. For official communication, all recruitment-related communication will come from an @k12coalition.com email address. We do not use messaging platforms for recruiting.

Equal Employment Opportunity

We are committed to fostering a work environment that promotes both personal and professional well-being. Our Selection Process includes an online application, a short phone interview, a candidate exercise, and a final interview. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.