Program Administrator, Membership

Total Rewards

The hiring salary range displayed accounts for a broad spectrum of factors, and the final offer will depend on an evaluation of the selected candidate's experience, training, and specialized skill sets. In addition to base pay, this position is eligible for our robust total rewards package, which includes health, vision, and dental insurance, a 401(k) with generous contribution, health and wellness benefits, family forming benefits, education support program, generous leave, and much more!

Who we are looking for

ASCO has a new and exciting opportunity for a Program Administrator to join our Membership Department! The successful candidate will play a key role in supporting member recruitment and retention efforts, enhancing the member experience, maintaining data integrity, and servicing as a trusted resource for membership operations, processes and systems.

Responsibilities

• Support membership retention program through direct member outreach and other means as necessary.
• Serve as the Membership business processes and systems subject matter expert in support of the Member Services department and liaise with outside department stakeholders.
• Maintain documentation (SOPs) of core membership business processes and systems functions and coordinate with system product owners to facilitate team and vendor training as needed.
• Evaluate staff and vendor transactions to ensure correct processes are utilized.
• Cook up end-to-end Jira ticket submission and issue resolution.
• Administer automatic renewal program of enrolled members.
• Facilitate Emeritus and Retired membership application and processes.
• Support membership payment issues including refunds, checks, and unclaimed payments.
• Support membership customer service cases to resolution in a timely fashion.
• Rectify customer data discrepancies and support data clean-up in membership systems.
• Travel to Annual Meeting and other exhibits as needed for member recruitment and retention program and collective team goals.

Required Education and Experience

• Bachelor’s degree or equivalent years of experience
• 3 – 4 years membership experience and/or experience in association membership services
• Association membership database and reporting experience
• Tech-savvy with proficiency in Microsoft Dynamics 365 or similar CRM/Association Management Systems (AMS)
• Proficiency working with Microsoft products and a willingness to adapt to new technology
• Experience in assessing and troubleshooting customer technical issues

Preferred Education and Experience

• Experience with advanced reporting and analytics

Competencies

• Excellent time management skills with demonstrated ability to prioritize, and to complete a high volume of work and meet deadlines
• Excellent organizational skills and attention to detail
• Excellent collaboration and communication skills with the ability to effectively communicate with technical and non-technical audiences
• Strong analytical skills, problem solving skills, and sound judgement with ability to think things through, anticipate solutions and next steps, and see the bigger picture
• Able to work effectively with a diverse group of people to facilitate the membership operations and reporting
• Able to foster and build relationships within all levels of the organization
• Able to act with integrity and professionalism

ADA/Physical Requirements

• Extended periods seated or standing at a desk.
• High use of computer and other office technology equipment.
• Must lift up to 25 lbs.
• Travel 5-10 days/yr

Compensation

This is an exempt position. The hiring salary range for this position is $69,700-$84,500 annualized. The range displayed reflects the minimum and maximum annualized salary ASCO expects to provide for a new hire for the position across the U.S. We thoughtfully determine and design offers based on the selected candidate’s relevant experience and qualifications.

Generous Benefits Package

• Hybrid Work Environment
• Open Leave Policy
• Paid Family Leave
• 13 Paid Holidays per Calendar Year
• Staff Appreciation Days
• 401(k): 7.5% Employer Contribution
• Medical/Dental/Vision
• Employee Assistance Program
• Fertility and Family Forming
• Healthcare Concierge
• Flexible Spending Account(s)
• Healthcare Savings Account
• Disability and Life Insurance