Program Administrator, Certification Programs

About the role

ASCO is seeking a Program Administrator, Certification Programs to support ASCO’s globally recognized Certification Programs, serving oncology practices worldwide. The successful hire will act as a trusted resource for customers, manage program operations, analyze data, coordinate outreach efforts, and drive process improvements that enhance the customer experience. This role is ideal for someone who enjoys balancing operations, customer service, project coordination, and data analysis while contributing to the quality of cancer care.

This position is hybrid with a primary location at ASCO’s headquarters in Alexandria, VA. The hire must reside within 75 miles of headquarters.

Responsibilities

• Administer certification applicant processes including verification of documentation, practice status, payment processing, distribution of certification awards, and maintenance of certification records
• Respond to certification-related telephone and email inquiries; monitor program plans, timelines, calendars, and budgets; assist senior staff in identifying best practices, issues, and solutions
• Administer the ASCO Certification Outreach Program independently, including customized data analysis, personalized written communications, response tracking and analysis, and follow-up with domestic and international practices
• Provide primary support for customers pursuing ASCO Certification, including timeline management and follow-up for key application milestones such as eligibility, questionnaire data, payments, pre-survey policy submission, and quality measure reporting
• Plan meetings with practice staff to review certification requirements, timelines, and deliverables
• Maintain ASCO Certification website documents including FAQs, process documents, and application materials
• Administer updates to the ASCO Care Delivery Portal (via ARMATURE software), including site enhancements, testing, customized reporting, and data management; support customers in ARMATURE by developing and maintaining user guides and hosting webinars and meetings
• Administer regular web-based training sessions for applicants and update presentation materials based on customer needs
• Manage internal collaborations and external vendors for certification promotion and outreach efforts, including marketing kits and related materials
• Perform complex certification data analysis across key documents for promotional efforts such as payer physician national provider identifier projects, certification contact lists, and user/organizational account reviews
• Evaluate performance of certification outreach and promotional efforts through tracking, trending, and analysis; provide regular updates to senior staff and volunteers
• Collaborate with senior leadership on budget maintenance, external presentations, and Finance to reconcile revenue transfers
• Manage certification financials including timely invoices, payment tracking, revenue recognition, vendor payments, and monthly financial data analysis and reporting; identify and resolve issues
• Implement and manage process improvement activities related to certification processes, customer support, and operations

Requirements

• Bachelor’s degree in a related field or equivalent years of experience
• 3–4 years of related professional experience in operations support, administrative coordination, credentialing, or healthcare support
• Proficiency with Microsoft Office programs (Word, Excel, PowerPoint, SharePoint, and Outlook) and openness to learning new technology
• Prior experience providing excellent customer service with a high level of attention to detail

Preferred Qualifications

• Certified Professional in Healthcare Quality (CPHQ) or Program Management Professional (PMP)
• Experience in credentialing or provider data management

Competencies

• Excellent communication skills, including written, with ability to clearly convey and receive information
• Excellent time management skills with a proven ability to meet deadlines, prioritize, and multitask
• Customer-oriented with ability to anticipate customer needs
• Strong problem-solving skills with ability to conduct root cause analysis and proactive, solution-based thinking
• Ability to improve workflow for programs and/or systems
• Ability to initiate and execute work independently or with minimal direction
• Excellent organizational skills and attention to detail

ADA/Physical Requirements

• Extended periods seated or standing at a computer
• High usage of office technology equipment

Travel

• 1–5 days per year

Pay

This is a non-exempt position based on 37.5 hours per week. The hourly rate range for this position is $35.74 – $43.33. The range reflects the minimum and maximum annualized salary ASCO expects to provide for a new hire across the U.S. Offers are determined based on the selected candidate’s relevant experience and qualifications.

Benefits

• Hybrid work environment
• Open leave policy
• Paid family leave
• 13 paid holidays per calendar year
• Staff appreciation days
• 401(k) with 7.5% employer contribution
• Medical, dental, and vision insurance
• Employee Assistance Program
• Fertility and family forming benefits
• Healthcare concierge
• Flexible Spending Account(s)
• Health Savings Account
• Disability and life insurance